Retail Floor Lead (Boca Raton)

Vuori, Inc•Boca Raton, FL

4d•$19 - $21•Onsite

About The Position

The Retail Store Floor Lead leads the retail sales team by example, builds customer connections, and communicates Vuori’s brand values through product knowledge and an optimistic outlook. The role helps the team maintain retail sales and customer experience standards, supervises the sales floor, delegates work, and serves as a go-to person. As part of the store leadership team, the Floor Lead assists with leadership duties under the direction of the Store Manager and works with both the Store Manager and Assistant Store Manager. The Floor Lead supports daily store operations, customer experience, sales goals, product knowledge, inventory communication, store maintenance, visual merchandising, and opening and closing procedures. The position requires working 8-hour shifts, five days per week, with availability for mornings and/or evenings and at least one weekend day. The hourly pay range is $19–$21, plus team-pooled commission.

Requirements

Availability for morning and/or evening shifts, 8 hours per shift, 5 days per week, including at least 1 weekend day.
Reliable punctuality and attendance, with adherence to scheduled shifts.
Ability to develop relationships with customers and colleagues.
Customer service expertise, including creating experiences, engaging in social selling, and proactively handling customer concerns.
Ability to prioritize multiple tasks in a fast-paced environment.
Ability to quickly learn new procedures and processes.
Strong organizational skills and follow-through.
Excellent communication and interpersonal skills.
High level of ownership, accountability, and initiative.
Eagerness to develop new skills and responsiveness to feedback.
Willingness to lift and move products, equipment, and boxes weighing up to 30 lbs.
Willingness to stay active and move throughout the store during each shift.
Willingness to reach, bend, and use a step stool or ladder when needed.
Willingness to work in an environment with bright lights and music.
Willingness to work as part of a team in a fast-paced retail environment.

Responsibilities

Work with the sales team to ensure each customer receives the best possible experience.
Take ownership of the sales floor and team, keeping customer experience the first priority.
Prepare fitting rooms, find sizes, and provide knowledgeable, honest feedback about merchandise style and fit.
Build customer relationships by discussing product details, new products, replenishment, and upcoming events.
Stay informed about new and best-selling products and share that knowledge with customers and the team.
Lead day-to-day store operations when the Store Manager or Assistant Store Manager is not present.
Motivate the sales team and work toward sales goals in a team-based commission environment.
Build product knowledge across the broader fashion and activewear landscape.
Lead the completion of projects while keeping the customer experience in focus.
Communicate inventory needs to support business goals.
Work with the Retail Store Manager on daily maintenance, sales strategy, community, and team management.
Lead daily store maintenance, including restocking, visual merchandising, and cleaning.
Follow protocol and safety standards when opening and closing the store.
Encourage employees, under the Retail Store Manager’s guidance, to give full effort and meet punctuality and role responsibilities.