Part Time Floor Leader - Garden State Plaza

Lush Handmade Cosmetics•Paramus, NJ

6d•$19 - $19•Onsite

About The Position

As a Part Time Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with fellow leaders to deliver an exceptional customer experience, maintain a motivated team, and achieve operational excellence. The role is primarily based on the shop floor, where you lead and inspire Sales Ambassadors to achieve their goals in a positive and productive environment. The position combines sales leadership and customer service with team development, brand education, cash handling, store operations, merchandising, inventory support, and adherence to company policies and procedures. The listed pay is $18.70 per hour.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate its positions on fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Support brand and community engagement through store parties and other initiatives that drive traffic.
Build product knowledge through ongoing learning and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback and resources, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, belonging, and recognition of individual contributions.
Manage cash handling and customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model good attendance and punctuality, and monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications, store updates, and task lists so team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.