About The Position

The Supervisor manages and maintains the in-store sales and service experience and promotes a sales culture within the retail store to achieve or exceed sales, KPI, and profitability goals. The role includes engaging clients, supporting merchandising and store events, and mentoring part-time and seasonal client associates.

Requirements

  • Proficiency in Microsoft applications.
  • Proficiency in point-of-sale (POS) systems.
  • Experience with back-office operations management, visual merchandising, and recruitment or training.
  • Strong written and verbal communication skills.
  • Ability to manage and mentor a team.
  • Ability to work effectively and collaboratively with cross-functional teams and stakeholders.
  • Ability to make decisions independently or escalate when applicable.
  • Ability to work non-traditional hours, including weekends, evenings, and holidays.
  • 1–3 years of experience in retail store management.
  • 2 years of experience in a client-services-related capacity.

Nice To Haves

  • Bachelor’s degree in Business or a related field preferred.

Responsibilities

  • Promote an approachable and efficient sales and service focus on the floor to achieve sales goals and deliver exceptional service.
  • Connect with in-store clients and develop and retain repeat clients to drive individual sales goals.
  • Maintain in-depth knowledge of each season’s apparel, including fit, fabric, and intended use.
  • Participate in and assist with product and visual merchandising to drive sales and create a positive, easy-to-shop customer experience.
  • Participate in and assist with store events and CRM activities focused on rewarding repeat business.
  • Apply entrepreneurial thinking to visual merchandising, sales generation, marketing, and event coordination.
  • Mentor part-time and seasonal client associates.
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