Part Time Floor Leader - Garden State Plaza

Lush•Paramus, NJ

6d•Onsite

About The Position

The Part Time Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role works primarily on the shop floor, leading and inspiring Sales Associates to achieve their goals and create an exceptional customer experience, a motivated team, and operational excellence. The Floor Leader coaches the sales team using StoreForce dashboard results, delivers customer service and product demonstrations, educates customers about Lush brand values, and develops product knowledge. The position also trains and coaches Sales Ambassadors and peers, promotes diversity, equity, inclusion, and belonging, and supports store operations such as cash handling, attendance and breaks, merchandising, inventory, and compliance with company policies and procedures. The position is part time, scheduled for 20–29 hours weekly, and requires flexibility to work evenings, weekends, and holidays.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team sales achievements.
Lead by example in delivering a world-class customer experience, including product demonstrations; observe and listen to consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate the company’s positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
Support community engagement, host store parties, and participate in other initiatives to drive traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members’ perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at the end of the day; take deposits to the bank when required.
Model and encourage punctuality and attendance, monitor employee breaks, and review daily communications and task lists to keep team members informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace, and health and safety.