Temporary Part Time Floor Leader - Bakersfield

Lush Handmade Cosmetics•Bakersfield, CA

6d•$20 - $20•Onsite

About The Position

As a Floor Leader, you support the Store Management Team across sales, customer experience, store operations, and team development. You work on the shop floor to lead and inspire sales associates, help them achieve sales goals, and foster a positive, productive work environment. The role includes opening and closing the store, analyzing sales results, and leading training sessions to help provide an exceptional customer experience and operational excellence. You lead by example in delivering customer service and product demonstrations, coaching the team, and sharing Lush’s brand values. You also support store operations through cash handling, attendance practices, visual merchandising, inventory tasks, and compliance with company standards. The position is temporary and part-time, with a schedule of 20–29 hours per week and flexibility to work evenings, weekends, and holidays.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience problem-solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow assigned segments’ contribution to overall store sales; celebrate team sales achievements.
Model excellent customer service and product demonstrations on the shop floor, observe consultations, and collaborate with the team to exceed sales goals.
Educate customers about Lush’s brand values and initiatives through customer interactions, community engagement, store parties, and other traffic-driving activities.
Continue building product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback, resources, and opportunities to improve.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of employees’ contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and attendance, encourage these standards in employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and improve the customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.