Temporary Part Time Floor Leader - Bakersfield

Lush•Bakersfield, CA

5d•Onsite

About The Position

As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work on the shop floor to lead and inspire Sales Ambassadors, helping the team achieve its goals and create an exceptional customer experience, a positive work environment, and operational excellence. The role combines sales coaching, customer service, product and brand education, team development, cash handling, merchandising, inventory support, and compliance with company policies and procedures. The position is temporary and part-time, with a schedule of 20–29 hours per week. The job is based at Valley Plaza in Bakersfield and pays $19.80 per hour.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in providing a high-quality customer experience, including product demonstrations and customer consultations.
Educate customers about Lush brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations for customers’ needs.
Train and coach Sales Ambassadors and peers in sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store at closing; take deposits to the bank when required.
Model punctuality and good attendance, and encourage the same among employees.
Monitor employee breaks and review daily communications, store updates, and task lists so team members are prepared for their shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines and make timely adjustments to product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplaces, and health and safety.