Temporary Part Time Floor Leader - Fashion Centre

Lush•Arlington, VA

About The Position

The Floor Leader supports the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. Working with other leaders, the Floor Leader helps deliver an exceptional customer experience, maintain a motivated team, and achieve operational excellence. The role is primarily on the shop floor, leading and inspiring Sales Ambassadors to achieve their goals and fostering a positive, productive work environment. The position combines sales leadership and customer service with team development, brand education, and operational responsibilities. The Floor Leader coaches employees, shares product knowledge, supports inclusive teamwork, handles cash and store security procedures, and helps maintain store presentation, inventory practices, and compliance with company policies.

Requirements

At least one year of experience in customer service and sales.
At least one year of experience with cash handling and opening and closing procedures.
At least one year of supervisory experience involving coaching, feedback, and training.
At least one year of experience problem-solving customer service issues in day-to-day operations.
At least one year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop floor structure, and help meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a high-quality customer experience on the shop floor, including product demonstrations, and collaborate with the team to exceed daily sales goals.
Educate customers about Lush brand values and communicate its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continue developing product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance, seek feedback and development resources, and work to improve skills and knowledge.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote collaboration and recognize employees’ contributions.
Manage cash handling, customer transactions, register opening and closing, cash drawer reconciliation, nightly deposits, and store security procedures.
Take deposits to the bank when required by the store location.
Model punctuality and attendance, encourage these standards among employees, and monitor scheduled employee breaks.
Review daily communications, store updates, and task lists to ensure team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring employees follow standards for opening and closing, product integrity, respectful workplace, and health and safety.