Part Time Floor Leader- Polaris Fashion Place

Lush Handmade Cosmetics•Columbus, OH

About The Position

As a part-time Floor Leader, you will support the Store Management Team across store operations, sales, customer experience, and staff development. You will spend much of your time on the shop floor, leading and inspiring sales associates to achieve goals while helping create a positive, productive work environment and an exceptional customer experience. The role includes driving sales, opening and closing the store, reviewing sales results, coaching and training staff, maintaining merchandising and inventory standards, and supporting compliance with company policies. You will also educate customers about Lush’s brand values and products, and contribute to community engagement and other initiatives that bring customers into the store. The position is listed at 20–29 hours per week and pays $16.50 per hour.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving day-to-day customer service problems.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and work toward sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Deliver a high-quality customer experience, including product demonstrations; observe customer consultations and collaborate with the team to meet sales goals.
Educate customers about Lush’s brand values, including its positions on animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers in sales techniques and product knowledge.
Take ownership of personal development, assess performance, and seek feedback and opportunities to improve.
Encourage open communication and listening around diversity, equity, inclusion, and belonging; promote teamwork and recognize employees’ contributions.
Handle cash and customer transactions; open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model reliable attendance and punctuality, monitor employee breaks, and review daily communications and task lists with the team.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines and adjust product displays based on sales and customer experience.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.