Temporary Part Time Floor Leader - Fashion Centre

Lush Handmade Cosmetics•Arlington, VA

1d•$21 - $21

About The Position

The Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role focuses on creating an exceptional customer experience, a motivated staff, and strong operational performance. Working primarily on the shop floor, the Floor Leader leads and inspires Sales Associates to achieve their goals by fostering a positive, productive, and engaging environment. The position is temporary and part-time, with a contract running from October 2026 to January 2027 and a schedule of 20–29 hours per week.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening/closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible availability to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure to meet sales goals, take ownership of sales results, grow segment contributions, and celebrate team achievements.
Lead by example in delivering excellent customer service and product demonstrations; observe customer consultations, collaborate with the team, and work to exceed sales goals.
Educate customers about Lush brand values and communicate its positions on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging through in-store and community engagement, store parties, and other traffic-driving initiatives.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge; pursue feedback and development opportunities to improve personal skills and support team performance.
Encourage open communication and listening on DEIB topics, promote teamwork and collaboration, and recognize employees’ unique contributions.
Manage cash transactions, register opening and closing, cash drawer reconciliation, nightly deposits, store security, and bank deposits when required.
Model punctuality and attendance, encourage these standards among employees, monitor scheduled breaks, and review daily communications and task lists so the team is prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team in inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays in line with visual merchandising guidelines and sales.
Support management in maintaining compliance with company standards and policies for opening and closing, product integrity, respectful workplaces, and health and safety.