Temporary Part Time Floor Leader - Bellevue Square

Lush Handmade Cosmetics•Bellevue, WA

1d•Onsite

About The Position

As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work with fellow leaders to create an exceptional customer experience, a motivated staff, and strong operational standards. Most of your day is spent on the shop floor, leading and inspiring Sales Ambassadors to achieve their goals. You foster a positive, productive environment, build customer loyalty, and represent Lush’s brand values through product knowledge, customer service, and community engagement. This is a temporary, part-time position at Bellevue Square, scheduled for 30–39 hours weekly.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving day-to-day customer service issues.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Coach and give feedback to the sales team using StoreForce dashboard results, adjust shop-floor structure as needed, and take ownership of sales results and segment contribution.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe consultations and collaborate with the team to achieve sales goals.
Educate customers about Lush brand values and represent the brand in-store and through community engagement, store parties, and other traffic-driving initiatives.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork and recognize individual contributions.
Manage cash transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and attendance, monitor employee breaks, and review daily communications and task lists to help prepare team members for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines.
Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.