Part Time Floor Leader - Chandler Fashion Center

Lush Handmade Cosmetics•Chandler, AZ

4h•Onsite

About The Position

As a part-time Floor Leader, you support the Store Management Team across store operations, sales, and customer experience. You work on the shop floor to lead and inspire Sales Ambassadors, helping them meet and exceed goals while fostering a positive, productive, and inclusive workplace. The role includes driving sales, opening and closing the store, reviewing sales results, leading training, and maintaining operational excellence. You represent Lush’s brand values through customer education, product demonstrations, informed recommendations, community engagement, and store events. You also support cash handling, attendance and communication practices, visual merchandising, inventory standards, and compliance with company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience in cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience working in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and give feedback to the sales team, adjust shop-floor structure, pursue sales goals, and celebrate achievements.
Deliver a world-class customer experience, including product demonstrations; observe and listen to consultations, collaborate with the team, and work to exceed sales goals.
Educate customers about Lush brand values and communicate its positions on fighting animal testing, fresh cosmetics, ethical buying, 100% vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives to drive store traffic.
Continuously build product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development, assess performance, seek feedback and resources, and pursue opportunities to improve skills and knowledge.
Encourage open communication and listen to team members on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of individual contributions.
Manage cash transactions and register opening and closing, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model attendance and punctuality, monitor employee breaks, and review daily communications and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, support management with inventory tasks, and adjust product displays using visual merchandising guidelines and sales information.
Support management in maintaining compliance and ensuring staff follow standards for opening and closing, product integrity, respectful workplace, and health and safety.