Temporary Part Time Floor Leader - Fashion Centre

Lush Handmade Cosmetics•Arlington, VA

About The Position

The Floor Leader supports the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. The role helps create an exceptional customer experience, a motivated team, and operational excellence. Working on the shop floor, the Floor Leader leads and inspires Sales Ambassadors to meet and exceed goals while fostering a positive and productive work environment. The position is temporary and part-time, with a weekly schedule of 20–29 hours and a contract length from October 2026 through January 2027. The stated pay is $20.90 USD per hour.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
A flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure, and meet or exceed sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales.
Lead by example in delivering excellent customer experiences, including product demonstrations; observe and listen to consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and communicate its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, store parties, and other initiatives that drive store traffic.
Continuously develop product knowledge and make informed product recommendations.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Assess personal performance and seek feedback, resources, and development opportunities.
Encourage open communication and listen to team members' perspectives on diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of individual contributions.
Handle customer transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, secure the store, and take deposits to the bank when required.
Model punctuality and good attendance, and monitor employee breaks to ensure scheduled breaks are taken.
Review daily communications, store updates, and task lists so team members are informed and prepared.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust displays based on sales and improve the customer experience.
Support the management team in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplaces, and health and safety.