Temporary Part Time Floor Leader - Bakersfield

Lush Handmade Cosmetics • Bakersfield, CA

5d • Onsite

About The Position

As a Floor Leader, you support the Store Management Team across the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You spend your time on the shop floor leading and inspiring sales associates to achieve their goals, while fostering a positive, productive work environment and delivering an exceptional customer experience. The role also supports operational excellence and helps communicate Lush’s brand values to customers and the community.

Requirements

• At least 1 year of experience in customer service and sales.
• At least 1 year of experience in cash handling and opening/closing procedures.
• At least 1 year of supervisory experience involving coaching, feedback, and training.
• At least 1 year of experience problem-solving customer service issues in day-to-day operations.
• At least 1 year of experience in a fast-paced team environment.
• Knowledge of and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross-cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French, or other languages.

Responsibilities

• Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop floor structure, and work toward sales goals.
• Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
• Lead by example in delivering a high-quality customer experience, including product demonstrations and consultations.
• Educate customers about Lush brand values and initiatives through customer interactions, community engagement, store parties, and other traffic-driving activities.
• Continuously build product knowledge and make informed product recommendations.
• Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
• Take ownership of personal development, assess performance, seek feedback, and pursue opportunities to improve skills and knowledge.
• Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; foster teamwork, collaboration, and recognition of individual contributions.
• Handle cash transactions, open and close registers, reconcile cash drawers, prepare nightly deposits, and secure the store; take deposits to the bank when required.
• Model punctuality and attendance, encourage these standards among employees, and monitor scheduled breaks.
• Review daily communications, store updates, and task lists so team members are informed and prepared.
• Maintain a clean, organized, and visually appealing store.
• Train team members on inventory best practices and fresh standards, and support management with inventory tasks.
• Use visual merchandising guidelines to adjust displays based on sales and improve the customer experience.
• Support the management team in maintaining compliance with company standards for opening and closing, product integrity, respectful workplace practices, and health and safety.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed