Part Time Floor Leader - Promenade Temecula

Lush•Temecula, CA

8d•Onsite

About The Position

As a part-time Floor Leader, you support the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions. You work alongside fellow leaders to create an exceptional customer experience, a motivated staff, and operational excellence. The role is primarily based on the shop floor, leading and inspiring sales associates to meet and exceed goals while fostering a passionate, positive, productive, and fun work environment. The Floor Leader helps advance Lush’s brand through customer education, product knowledge, community engagement, and excellent service. The role also supports team development, inclusion and belonging, store operations, cash handling, merchandising, inventory, and compliance with company policies and procedures.

Requirements

At least 1 year of experience in customer service and sales.
At least 1 year of experience with cash handling and opening and closing procedures.
At least 1 year of supervisory experience involving coaching, feedback, and training.
At least 1 year of experience solving customer-service issues in day-to-day operations.
At least 1 year of experience in a fast-paced team environment.
Knowledge of and passion for skincare, natural beauty, and ethical business.
Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Nice To Haves

Experience with consultation-based customer service models.
Experience analyzing sales metrics.
Experience working in skincare or cosmetics.
Experience in cross-cultural collaboration and DEIB or social justice training.
Fluency in Spanish, French, or other languages.

Responsibilities

Use StoreForce dashboard results to coach and provide feedback to the sales team, adjust shop-floor structure as needed, and work toward meeting or exceeding sales goals.
Take ownership of sales results and grow the contribution of assigned segments to overall store sales; celebrate team achievements.
Lead by example in delivering a high-quality customer experience, including product demonstrations; observe customer consultations and collaborate with the team to exceed sales goals.
Educate customers about Lush brand values and its positions on fighting animal testing, fresh cosmetics, ethical buying, vegetarian products, handmade products, and naked packaging.
Support community engagement, host store parties, and participate in other initiatives that drive store traffic.
Build product knowledge and make informed product recommendations for customers’ needs.
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge.
Take ownership of personal development by assessing performance and seeking feedback, resources, and opportunities to improve.
Encourage open communication and listen to team perspectives on diversity, equity, inclusion, and belonging; promote teamwork, collaboration, and recognition of each employee’s contributions.
Manage cash handling, customer transactions, register opening and closing, cash-drawer reconciliation, nightly deposits, and store security; take deposits to the bank when required.
Model punctuality and good attendance, encourage the same from employees, and monitor scheduled breaks.
Review daily communications, store updates, and task lists so team members are informed and prepared for shifts.
Maintain a clean, organized, and visually appealing store.
Train the team on inventory best practices and fresh standards, and support management with inventory tasks.
Use visual merchandising guidelines to adjust product displays based on sales and customer experience.
Support management in maintaining compliance and ensuring staff follow company standards for opening and closing, product integrity, respectful workplaces, and health and safety.