Floor Lead, Operations

Ana Luisa•Boca Raton, FL

7d•$26 - $28

About The Position

The Floor Lead, Operations is a leadership role supporting store performance through operational excellence, inventory integrity, and elevated client experiences. As a partner to store leadership, this person upholds luxury standards and helps maintain a seamless in-store environment. The role combines operational expertise with a presence on the sales floor, supporting team development, clientele, store sales, and KPI goals. The position is based in Boca Raton, Florida. The expected base salary is $26–$28 per hour; offers may vary based on relevant skills, training, experience, and organizational structure.

Requirements

2–3+ years of retail leadership and operations experience, preferably within luxury or premium retail.
Strong operational and inventory management expertise.
Proven ability to support sales performance and KPI achievement.
Passion for fine jewelry, styling, and elevated client experiences.
Strong organizational skills and exceptional attention to detail.
Proficiency in Shopify, Google Workspace, and inventory management systems.
Polished communication skills and a collaborative, client-focused approach.
Flexibility to work evenings, weekends, and holidays as business needs require.

Responsibilities

Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence.
Drive operational efficiency while maintaining inventory accuracy, organization, and loss-prevention standards.
Partner with store leadership to achieve sales goals and business metrics, including conversion, AOV, UPT, and client retention.
Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity.
Maintain visual merchandising standards and ensure displays, pricing, and product presentation align with brand expectations.
Oversee front- and back-of-house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions.
Coach team members, support clienteling efforts, and reinforce luxury service standards on the sales floor.
Partner with HQ Operations and store leadership to optimize processes, improve efficiency, and support store performance.