Floor Lead, Operations

Ana Luisa•King of Prussia, PA

7d•$25 - $27•Onsite

About The Position

The Floor Lead, Operations plays a key leadership role in supporting store performance through operational excellence, inventory integrity, and elevated client experiences. As a trusted partner to store leadership, this individual upholds luxury standards across all aspects of the business while fostering a seamless and refined in-store environment. Blending operational expertise with a strong presence on the sales floor, the Floor Lead, Operations supports team development, cultivates clientele, and contributes to the achievement of store sales and KPI goals.

Requirements

2–3+ years of retail leadership and operations experience, preferably within luxury or premium retail.
Strong operational and inventory management expertise.
Proven ability to support sales performance and KPI achievement.
Passion for fine jewelry, styling, and elevated client experiences.
Strong organizational skills and exceptional attention to detail.
Proficiency in Shopify, Google Workspace, and inventory management systems.
Polished communication skills and a collaborative, client-focused approach.
Flexibility to work evenings, weekends, and holidays as business needs require.

Responsibilities

Support and inspire a high-performing team culture rooted in collaboration, accountability, and excellence.
Drive operational efficiency while maintaining high standards of inventory accuracy, organization, and loss prevention.
Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention.
Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity.
Maintain visual merchandising standards, ensuring displays, pricing, and product presentation align with brand expectations.
Oversee front- and back-of-house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions.
Coach team members, support clienteling efforts, and reinforce luxury service standards as a leadership presence on the sales floor.
Partner with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance.