Floor Director, Seattle

Hermes•Bellevue, WA

11d•Onsite

About The Position

The Floor Director supports the Hermès Seattle Boutique through team leadership, consistent floor presence, and hands-on Métier management across assigned floors. The role is responsible for achieving Floor Group Métier sales volume and the Selling Team’s total goaled volume, as well as preparing for, participating in, and attending biannual Podium buys. It works collaboratively with the sales team and selling support teams to support an exceptional client experience in a fast-paced luxury environment and reports to the Managing Director. The position supervises, coaches, mentors, and trains the selling team; manages Métier merchandising and stock needs; maintains visual standards; and communicates business opportunities, needs, and issues to store leadership, Operations, and Merchant teams. It develops and executes team initiatives to improve business, analyzes performance and productivity, conducts monthly individual coaching and goal-setting meetings, delivers annual performance appraisals, and addresses performance issues promptly. The Floor Director also prepares weekly business updates for Leadership meetings, supports timely inventories and cycle counts, and partners with the Operations Director to reconcile discrepancies. This role has supervisory, budget, and decision-making responsibilities. It is accountable for sales and budget plans, payroll budget adherence, shrinkage, and loss-prevention goals. The Floor Director may represent the leadership of the entire store when the Managing Director is absent and is expected to build partnerships with support and Guard teams. Regular in-person work at a company-designated work location is an essential function. Travel is required for 3–5 weeks annually to Paris.

Requirements

Minimum 3 years of prior Store Management experience or flagship Assistant Store Manager experience.
Previous buying experience relevant to floor responsibility.
Experience individually managing multi-person teams.
Experience reporting to executive management and Merchant levels.
Ability to manage people and projects, lead teams, and serve as a motivational mentor.
Creativity within effective business management and growth.
Detailed, diligent, thorough, reliable, and effective time-management skills.
Effective decision-making skills.
Ability to present effectively at store meetings and during Commercial Director and Executive visits.
Working knowledge of Excel, Lotus Notes, and Microsoft Office.
Comfort with calculations and formulas.
Critical and creative thinking skills.
Even temperament and ability to multitask continuously.
Ability to manage stress and coach through conflict when needed.
Experience resolving store issues by floor and store-wide when acting as manager on duty.
Experience working with the public and independently satisfying client requests.
Ability to prioritize tasks and communicate time-sensitive information to appropriate parties.
Keen eye for product and future trends to support buying responsibilities.
Professionalism and ability to interact with all levels of management and the public.
Ability to perform key functions with or without reasonable accommodations.
Willingness to travel 3–5 weeks annually to Paris.
Ability to work in person at a company-designated work location.

Nice To Haves

Bachelor’s degree.
Proficiency with PowerPoint.
Knowledge of French.

Responsibilities

Supervise, coach, mentor, and train the selling team, leading by example and ensuring excellent client service.
Maintain consistent floor presence and partner with other departments.
Manage Métier merchandising for the assigned floor and ensure visual standards are met.
Identify daily stock needs by floor and communicate opportunities, needs, and issues to the Managing Director, Operations Management team, and Merchant team.
Prepare for, participate in, and attend biannual buys for areas of responsibility.
Identify a monthly Métier focus or Standard of Service and create contests, measurable selling campaigns, or similar initiatives to improve business.
Communicate consistently with the Managing Director and store management team.
Present weekly business updates at Leadership meetings, including sales to plan, team highlights, and issues.
Analyze business issues and opportunities and implement strategies on the floors and with the teams.
Analyze Sales Associate productivity and conduct monthly individual productivity meetings, coaching employees and setting goals for improved performance.
Address client opportunities, selling by Métier, standards of service, and goals in monthly coaching discussions.
Write and deliver annual performance appraisals and address performance issues in a timely manner.
Prepare inventories and cycle counts on time and partner with the Operations Director to reconcile discrepancies.
Represent store leadership in the Managing Director’s absence.
Monitor support team and Guard team productivity and policy adherence, and build partnerships with these teams to address store needs.
Meet sales and budget plans, adhere to the payroll budget, and support company shrinkage and loss-prevention goals.
Exercise responsibilities in client services, policy interpretation, hiring and promotion recommendations, buying decisions, and merchandising efforts.

Benefits

Commission and bonus incentives based on sales performance.
Medical, dental, and vision insurance.
Life insurance and disability insurance.
Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time.
Paid parental leave and transition time.
401(k) and Roth retirement plans with company matching and profit sharing.
Flexible spending accounts.
Fitness reimbursement.
Voluntary life insurance.
Product discount.
Employee Assistance Program resources.
Access to Calm App, Health Advocate, and Family Building Support.