Floor Director, Seattle

Hermès•Bellevue, WA

11d•$129,000 - $134,000•Onsite

About The Position

The Floor Director supports the Seattle Boutique through consistent team leadership, visible floor presence, and hands-on Métier management, balancing attention across teams and floors. The role is responsible for achieving Floor Group Métier sales volume and the Selling Team’s total goaled volume, and for preparing for, participating in, and attending the bi-annual Podium buy. The Floor Director supervises, coaches, mentors, and trains the selling team; manages Métier merchandising and stock needs for assigned floors; ensures visual standards; and communicates opportunities, needs, and issues to store leadership, Operations, and Merchandising. The role develops monthly Métier or service priorities and selling initiatives, analyzes business performance, and provides weekly updates to the Leadership team. Additional responsibilities include individual productivity coaching, goal setting, annual performance appraisals, timely handling of performance issues, and preparation of inventories and cycle counts in partnership with the Operations Director. The position has supervisory, budget, and decision-making responsibility, including P&L and sales-plan performance, payroll budget adherence, and shrinkage and loss-prevention goals. The Floor Director may represent store leadership in the Managing Director’s absence and partner with support and Guard teams without necessarily having direct-report authority over them. Regular in-person work at a Company-designated location is essential. Travel to Paris is required for 3–5 weeks annually. The annual salary range is $129,000–$134,000, with actual rates determined by job, location, and individual experience.

Requirements

Minimum 3 years of prior Store Management experience or flagship Assistant Store Manager experience.
Previous buying experience relevant to floor responsibility.
Experience individually managing multi-person teams.
Prior experience reporting to executive management and Merchant levels.
Ability to manage people and projects and serve as a team leader and motivational mentor.
Creativity in effective business management and growth.
Strong attention to detail, diligence, thoroughness, reliability, and effective time management.
Effective decision-making skills.
Proficiency in presentations, store meetings, and interactions during Commercial Director and Executive visits.
Comfort with calculations and formulas.
Critical and creative thinking skills.
Even temperament and ability to multitask continuously.
Ability to manage stress and coach through conflict.
Ability to resolve store issues by floor and across the store when acting as manager on duty.
Experience working with the public and independently satisfying client requests.
Ability to prioritize tasks and communicate time-sensitive information to appropriate parties.
A keen eye for product and future trends for buying responsibilities.
Professionalism and ability to interact with all levels of management and the public.
Ability to perform key functions with or without reasonable accommodations.

Nice To Haves

Bachelor’s degree preferred.
Working knowledge of Excel, Lotus Notes, Microsoft Office, and PowerPoint preferred.
Knowledge of French is helpful.

Responsibilities

Supervise, coach, mentor, and train the selling team, leading by example and ensuring excellent client service.
Maintain consistent floor presence and partner with other departments and teams.
Manage Métier merchandising for assigned floors, identify daily stock needs, and communicate opportunities, needs, and issues to the Managing Director, Operations Management team, and Merchant team.
Prepare for, participate in, and attend the bi-annual buy for areas of responsibility; ensure visual standards are met.
Set a monthly Métier or Standard of Service focus and create contests or measurable selling campaigns to improve business results.
Communicate regularly with the Managing Director and store management team; provide weekly business updates at Leadership meetings, including sales-to-plan results, team highlights, and issues.
Analyze business issues and opportunities and implement strategies with the floors and teams.
Analyze Sales Associate productivity and conduct monthly individual productivity meetings, coaching employees and setting performance goals.
Address client opportunities, Métier selling performance, service standards, and goals in monthly coaching meetings.
Write and deliver annual performance appraisals and address performance issues in a timely manner.
Prepare inventories and cycle counts on time and partner with the Operations Director to reconcile discrepancies.
Represent leadership of the entire store in the Managing Director’s absence.
Observe support-team and Guard-team productivity and policy adherence, and build partnership to lead these teams on store needs when they are not direct reports.
Meet sales and budget plans, adhere to the payroll budget, and support P&L, shrinkage, and loss-prevention goals.
Exercise decision-making responsibility, including client services, policy interpretation, hiring and promotion recommendations, buying decisions, and merchandising efforts.
Travel to Paris for 3–5 weeks annually.
Work regularly in person at a Company-designated work location.

Benefits

Commission and bonus incentives based on sales performance
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid time off, including 15 days of annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick and safe time
Paid parental leave and transition time
401(k) and Roth retirement plan with company matching and profit sharing
Flexible spending accounts
Fitness reimbursement
Voluntary life insurance
Product discount
Employee assistance program resources
Access to Calm App
Health Advocate
Family Building Support