Full Time Floating Teller - Duffield & Gate City

Eastman Credit Union•Mount Carmel, TN

38d•Hybrid

About The Position

Eastman Credit Union is seeking Full Time Tellers for its Duffield and Gate City, Virginia Branches. The ideal candidate will exhibit high standards of professionalism and customer service, including excellent communication skills, leadership ability, self-awareness, and flexibility. We look for candidates who demonstrate integrity, loyalty, and dedication. Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a strong company culture. We have high performance expectations and seek employees who can meet challenges.

Requirements

Full-time (40 hours/week) position requires availability Monday–Friday between 7:15 a.m. and 6:00 p.m., with weekly schedule changes based on business needs.
Primarily floating to Duffield and Gate City, Virginia branches, with potential to float to Mt. Carmel, Rogersville, & Greeneville, Tennessee branches.
Business casual professional attire and conservative grooming required at all times, including interviews.

Responsibilities

Perform teller transactions accurately and efficiently, using teller cash recyclers (TCR) or curbside when applicable.
Comprehend True Checks check acceptance recommendations and place appropriate check holds when necessary.
Ensure accurate balancing of cash drawer - analyze transactions to recognize and resolve outages.
Maintain up-to-date knowledge of teller policies, procedures, functions, and responsibilities and be able to refer to on-line procedures.
Maintain up-to-date knowledge of relevant regulations (including BSA, Reg CC, and OFAC).
Proficiently access account information for the members (i.e., multiple ownership of individual accounts, overdraft protection, deductions and allocations, Statement Viewer, EWS, etc.)
Maintain pleasant, positive, and helpful attitude when dealing with members and co-workers.
Process foreign currency.
Accept wire transfer requests.
Perform account file maintenance.
Create and replace plastic cards.
Perform and adhere to notary public duties.
Redeem and coordinate the transfer of savings bonds.
Assist with safe deposit box entry.
Know and adhere to the Service Excellence Expectations.
Assist in creating and maintaining an Every Member, Every Time culture.
Know and adhere to Mystery Shop expectations (Empathy, Reliability, Responsiveness, Assurance).
Identify and support self-improvement opportunities.
Demonstrate team player qualities.
Volunteer to assist other staff whenever possible.
Assist others within ECU.
Attend and participate in Team meetings.
Support ECU’s Mission, Vision, Strategic Intent, Values, Policies, Guidelines and Management’s decisions.
Identify cross-servicing opportunities.
Demonstrate exceptional attendance and punctuality.
Arrive at work and return from lunch/meetings promptly (be at workstation and ready to work at scheduled time).
Document overtime, PTO and UTO.
Review timecard daily for overtime and report to manager for possible remediation.
Be flexible when needed during scheduled time off.