Floating Teller/Customer Service Representative (Fort Worth, Southlake, Denton)

Hilltop Holdings•Fort Worth, TX

21d

About The Position

PlainsCapital Bank is seeking a Floating Teller/Customer Service Representative to serve the downtown Fort Worth, Southlake, and Denton branches. This full-time role processes financial transactions and supports customers with opening accounts, ordering checks, issuing debit cards, maintaining existing accounts, and other account-related needs. The position also responds to routine questions about bank products and services, offers notary service, performs scheduled branch opening and closing duties, balances cash and other receipts, processes deposits, and completes supporting administrative tasks. The role requires strong customer service, accuracy, organization, and the ability to handle multiple tasks in a deadline-driven environment.

Requirements

High school diploma, GED, or equivalent required.
At least one year of retail customer service or banking experience required.
Excellent customer service skills.
Ability to perform basic mathematical calculations using basic calculator skills.
Excellent verbal, written, and interpersonal communication skills.
Strong time management, organizational, and problem-solving skills, with the ability to multitask in a deadline-driven environment.
Strong PC skills, including Microsoft Office word processing and spreadsheet products, as well as custom applications and systems.
Self-motivation, strong initiative, accountability, and attention to detail.

Responsibilities

Provide prompt, friendly, courteous, and professional customer service while accurately processing transactions.
Process checks, deposits, withdrawals, transfers, loan payments, and change orders.
Respond to routine inquiries about bank products and services in person, by telephone, or by mail.
Offer notary service.
Perform scheduled branch opening and closing duties in accordance with security and dual-control requirements.
Maintain and balance the daily cash drawer and other receipts; balance the ATM when required and assist with vault, TCD, and/or TCR balancing.
Process mail, night-drop, and ATM deposits; scan and upload documents to the appropriate file or department.
Wrap and bag coin, verify currency, mix new currency, and turn in mutilated currency.
Open new accounts and cross-sell bank products and services; explain options, assess customer needs, guide product selection, or refer customers to the appropriate business line.
Enter customer information, prepare new-account documentation, explain required documents, and obtain appropriate signatures.
Maintain customer accounts and provide related service, including address changes, stop-payment requests, e-statement requests, and account closures according to applicable procedures.
Perform miscellaneous duties such as filing, answering phones, and maintaining supplies.
Perform other duties as required.