Floating Store Manager
About The Position
The Floating Store Manager is responsible for daily operations and profitability at one or more Check ‘N Go, Allied Cash, or Cash Store locations within an assigned district. The role oversees site operations, sales, customer service, cash handling, and store-level leadership, while helping locations meet performance targets and maintaining compliance with company policies and applicable regulations. The manager may serve as an on-site lead for one or more Assistant Store Managers and must travel among stores in the assigned district, with possible travel to neighboring districts and overnight stays.
Requirements
- High school diploma, GED, or equivalent experience.
- At least 2 years of experience in sales, customer service, and cash handling.
- Exceptional customer service, active listening, and verbal and written communication skills.
- Proficiency in Microsoft Office programs.
- Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
- Must have reliable personal transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
- Must maintain a valid driver’s license and valid automobile insurance while employed.
- Ability and willingness to consistently embrace the company’s core values: accountable, inclusive, transparent, and focused.
- Ability to travel to all stores within the assigned district using a personal vehicle.
Nice To Haves
- At least 1 year of supervisory experience is preferred.
Responsibilities
- Serve and educate customers by presenting products and services that meet their needs.
- Listen actively to customers, clarify information, address complaints, and escalate unresolved issues to the District Director of Operations or Corporate Office.
- Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with regulations, procedures, and district or region expectations.
- Handle and count currency, cash, and coins; manage cash drawers and deposits; transfer cash from secure safes to drawers; and potentially make bank deposits or pickups.
- Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
- Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and Net Spend transactions.
- Comply with federal and state regulations and company policies and procedures.
- Complete compliance training and quarterly I Agree requirements on time.
- Coordinate store operations, development, and training to help the store achieve metric targets.
- Maintain store staff schedules and help cover other stores within the district.
- Support store staff in delivering excellent customer service and demonstrating a sales culture.
- Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
- Travel to stores within the assigned district and potentially to neighboring districts; overnight travel may be required.
- Work assigned shifts as scheduled.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
