Floating Store Manager

CNG Holdings, Inc.•Florissant, MO

2d•Onsite

About The Position

The Floating Store Manager is responsible for the daily operations and profitability of one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The position is accountable for site operations, sales, customer service, and store-level leadership. The role travels among stores in an assigned district, may travel to neighboring districts, and may require overnight travel. The manager serves and educates customers about available products and services, handles transactions and cash, supports compliance with applicable regulations and company procedures, and helps stores meet performance targets. The role also maintains store staffing schedules, supports store employees, and may serve as the on-site lead for one or more Assistant Store Managers. CNG Holdings describes its mission as helping and educating customers while building long-term relationships, and its vision as delivering innovative financial solutions. The company identifies its core values as inclusive, transparent, accountable, and focused, and states its commitment to hiring and retaining a diverse workforce as an Equal Opportunity/Affirmative Action Employer.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Own reliable personal transportation that complies with company policy; public transportation or transportation from family or friends does not qualify. Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embody the company’s core values: accountable, inclusive, transparent, and focused.
Ability to travel to all stores within the assigned district using a personal vehicle; may need to travel to neighboring districts or overnight.
Ability to work assigned shifts as scheduled.
Ability to lift up to 50 pounds, with or without reasonable accommodations.

Nice To Haves

At least 1 year of supervisory experience is preferred.

Responsibilities

Present customers with product and service options that meet their needs, and educate them about the product portfolio.
Use active listening to clarify information and address or defuse customer complaints; escalate unresolved issues to the District Director of Operations (DDO) and Corporate Office.
Respond professionally and accurately to general questions, applications, requests, sales inquiries, courtesy calls, and collection calls in accordance with federal regulations, store procedures, and district or regional volume expectations.
Handle and count currency, cash, and coins; manage a cash drawer; count deposits; move cash from the secure safe to the drawer; and perform other cash-handling tasks, including bank deposits or pickups when assigned.
Balance individual batch receipts with store sales reports at the end of the day and help resolve overage or shortage discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and NetSpend transactions.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to support achievement of metric targets.
Maintain store staff schedules and help cover other stores within the district.
Support store staff in delivering excellent customer service and fostering a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores throughout the assigned district in a personal vehicle; travel to neighboring districts or overnight when required.
Work assigned shifts as scheduled.
Perform other duties as assigned.