Floating Store Manager - Dallas East

CNG Holdings•Dallas, TX

1d•Onsite

About The Position

The Floating Store Manager is responsible for daily operations and profitability at one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, part of CNG Holdings, Inc. The role is accountable for site operations, sales, customer service, and store-level leadership. The manager serves customers, handles financial transactions and cash, supports staff and store performance, and may provide coverage across locations in the assigned district or neighboring districts.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency with Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Reliable personal transportation compliant with company policy; public transportation and transportation from family or friends do not qualify.
Must maintain a valid driver’s license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company’s core values of accountability, inclusion, transparency, and focus.
Ability to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Serve and educate customers about the product portfolio and present options that meet their needs.
Use active listening to clarify customer information and help resolve complaints; escalate unresolved issues to the District Director of Operations or Corporate Office.
Respond professionally and accurately to customer questions, applications, requests, sales, and courtesy and collection calls, following applicable regulations, procedures, and volume expectations.
Handle and count currency, cash, and coins; manage cash drawers and deposits; move cash between the secure safe and cash drawer; and potentially complete bank deposits or pick-ups.
Balance batch receipts against store sales reports at day’s end and help resolve over/short discrepancies.
Verify customer information and process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Comply with federal and state regulations and company policies and procedures; complete compliance training and quarterly I Agree acknowledgments on time.
Coordinate store operations, development, and training to help achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and maintaining a sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores within the assigned district and potentially neighboring districts; overnight travel may be required.
Perform other duties as assigned.