Floating Store Manager - Dallas East

CNG Holdings, Inc.•Dallas, TX

About The Position

The Floating Store Manager oversees daily operations and profitability at one or more retail locations operated by Check ‘N Go, Allied Cash, or Cash Store, brands within CNG Holdings, Inc. The role is accountable for store operations, sales, customer service, and store-level leadership, and may involve covering other stores within the assigned district or neighboring districts. The manager serves and educates customers about available financial products and services, handles transactions and cash, supports staff development and training, and helps stores achieve performance targets. The role requires travel to district stores using a personal vehicle and may require overnight travel. The position may serve as the on-site lead for one or more Assistant Store Managers.

Requirements

High school diploma, GED, or equivalent experience.
At least 2 years of experience in sales, customer service, and cash handling.
Exceptional customer service, active listening, and verbal and written communication skills.
Proficiency in Microsoft Office programs.
Ability to multitask, prioritize, work autonomously, and provide store-level leadership.
Personal reliable transportation that complies with company policy; public transportation and transportation from family or friends may not qualify.
Maintain a valid driver's license and valid automobile insurance while employed.
Ability and willingness to consistently embrace the company values of accountable, inclusive, transparent, and focused.
Ability to lift up to 50 pounds, with or without reasonable accommodations.
Ability to travel to all stores within the assigned district using a personal vehicle.

Nice To Haves

At least 1 year of supervisory experience.

Responsibilities

Present product and service options to customers and educate them to help meet their needs.
Listen actively to customers, clarify information, and address or de-escalate complaints.
Escalate customer issues to the District Director of Operations (DDO) or Corporate Office when unable to resolve them directly.
Respond professionally and accurately to customer questions, applications, requests, sales, courtesy calls, and collection calls in accordance with federal regulations, store procedures, and district or region volume expectations.
Handle and count currency, cash, and coins, including managing a cash drawer and deposits and moving cash between a secure safe and cash drawer; may make bank deposits or pickups.
Balance batch receipts against store sales reports at the end of the day and help resolve over/short discrepancies.
Verify customer information.
Process transactions accurately and according to company policy, including loans, check cashing, and Net Spend.
Follow federal and state regulations and company policies and procedures.
Complete compliance training and quarterly I Agree requirements on time.
Coordinate store operations, development, and training to help achieve metric targets.
Maintain the store staff schedule and help cover other stores within the district.
Support store staff in delivering excellent customer service and embodying the sales culture.
Assist the District Director of Operations with recruiting, selecting, and onboarding Assistant Store Managers in the district.
Travel to stores throughout the assigned district using a personal vehicle; travel to neighboring districts and overnight travel may be required.
Work assigned shifts as scheduled.