Floating Store Manager

Housing Works • New York, NY

12d • $62,000 - $66,300

About The Position

The Floating Store Manager leads, coaches, schedules, and develops the Housing Works Floating Manager team. The role ensures consistent management coverage across thrift and bookstore locations and partners with Store Managers and Retail Leadership to support shop revenue goals, customer service, policy compliance, and strong operational execution.

The position monitors Floating Manager and store performance, develops action plans to improve revenue and retail KPIs, and maintains readiness for operational reviews, including mystery shops and loss-prevention audits. It promotes consistency, accountability, and excellence across locations while representing Housing Works' values and mission. The role requires travel to thrift locations and participation in at least one direct action per quarter aimed at ending homelessness and HIV/AIDS.

Requirements

• Minimum of 3 years of prior retail management experience.
• Working knowledge of the secondhand market, including the range of products offered in Housing Works Thrift Shops.
• Excellent verbal and written communication, interpersonal, and team-oriented skills.
• Self-starting and self-motivating mindset.
• Excellent organizational skills and attention to detail.
• High level of knowledge of Microsoft Word, Excel, and web-based email applications.
• Ability to train, coach, motivate, and develop managers.
• Ability to provide consistent feedback, set clear performance expectations, and hold team members accountable for results.
• Ability to anticipate operational challenges, prioritize competing demands, and develop solutions that support business objectives while minimizing disruption to store operations.
• Flexible schedule; weekends and holidays are required.
• May be required to work over 40 hours a week as necessary, with prior written authorization from the Director of Stores or VP of Thrift Retail before working overtime.
• Frequently stand, walk, kneel, and bend for long periods, and frequently lift a minimum of 40 pounds.
• Ability to communicate with subordinates, vendors, supervisors, and the community, including occasional interactions with agitated, confrontational, or difficult patrons from varied backgrounds.
• Occasionally use public transportation to attend meetings, presentations, or training seminars.

Nice To Haves

• College degree preferred.

Responsibilities

• Meet the daily revenue target, conversion-rate target, and average transaction value target for the store assigned for coverage.
• Maintain passing scores on loss-prevention audits and mystery shops and uphold Housing Works brand standards.
• Maintain management coverage across thrift locations by creating and managing store assignments and schedules, and communicating coverage needs.
• Monitor store performance while locations are under Floating Manager coverage.
• Ensure Floating Managers actively drive sales, conversion, average dollar sale, and other retail KPIs.
• Review weekly and monthly business results with Floating Managers and identify trends and action plans to improve revenue.
• Partner with Store Managers and Thrift Admin to address underperforming locations and communicate and strategize with Store Managers to meet KPIs.
• Promote best practices that support revenue growth and customer engagement.
• Work with Human Resources, Processing and Distribution Center, Donations, Marketing, Merchandising, and other departments to meet store and company needs and standards.
• Conduct regular supervision and coaching sessions; provide feedback, establish performance expectations, and hold Floating Managers accountable for results and policy compliance.
• Support succession planning by identifying and developing future retail leaders.
• Ensure stores are ready for operational reviews, including mystery shops and loss-prevention audits.
• Support implementation and follow-through of company initiatives, promotions, and operational changes.
• Represent Housing Works by knowing and communicating its mission, conducting community outreach, and participating in at least one direct action per quarter aimed at ending homelessness and HIV/AIDS.
• Travel to thrift locations.
• Perform other duties as directed by a supervisor or executive management.

Benefits

• Choice of three comprehensive healthcare plans; Housing Works covers most of the plan cost, with employees paying a salary-based portion.
• Accrual of paid time off begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed