Floating Store Manager

Housing Works • New York, NY

11h

About The Position

The Floating Store Manager leads, coaches, schedules, and develops the Housing Works Floating Manager team. The role ensures consistent management coverage across thrift and bookstore locations and serves as an operational partner to Store Managers and Retail Leadership. It is accountable for ensuring Floating Managers support revenue goals, deliver outstanding customer service, follow Housing Works policies and procedures, and execute store operations effectively while assigned to locations. Through coaching, performance management, and field observation, the Floating Store Manager supports sales results, mystery shop scores, loss prevention compliance, and overall shop performance across locations.

The role monitors store performance during Floating Manager coverage, reviews weekly and monthly business results, identifies trends, and develops action plans to improve revenue and other retail KPIs. It coordinates store assignments and schedules, provides regular supervision and coaching, supports succession planning, and holds Floating Managers accountable for performance and policy compliance. The position also works with Store Managers and company departments to address operational needs and support company initiatives.

The Floating Store Manager must travel to Housing Works thrift locations. The role requires schedule flexibility, including weekends and holidays, and may require work exceeding 40 hours per week with prior written authorization. Non-exempt employees receive overtime at 1.5 times their hourly rate for hours worked above 40 in a workweek, subject to the stated authorization requirement.

Requirements

• At least 3 years of prior retail management experience.
• Working knowledge of the secondhand market and the range of products offered in Housing Works Thrift Shops.
• Excellent verbal and written communication, interpersonal, and team-oriented skills.
• Self-starting and self-motivated approach.
• Excellent organizational skills and attention to detail.
• High level of knowledge of Microsoft Word, Excel, and web-based email applications.
• Ability to train, coach, motivate, and develop managers; provide consistent feedback, set clear performance expectations, and hold team members accountable.
• Ability to anticipate operational challenges, prioritize competing demands, and develop solutions that support business objectives while minimizing disruption to store operations.
• Ability to travel to thrift locations.
• Flexibility in schedule; weekends and holidays are required.
• May be required to work more than 40 hours per week as necessary, with prior approval; overtime work requires written authorization from the Director of Stores or VP of Thrift Retail.
• Frequently stand, walk, kneel, and bend for long periods; frequently lift at least 40 pounds.
• Communicate with subordinates, vendors, supervisors, and the community, including occasionally with agitated, confrontational, or difficult patrons from varied backgrounds.
• Occasionally use public transportation to attend meetings, presentations, and training seminars.

Nice To Haves

• College degree preferred.

Responsibilities

• Meet the assigned store's daily revenue target, conversion rate target, and average transaction value target while providing coverage.
• Maintain required passing scores on loss prevention audits and mystery shops, and uphold Housing Works brand standards.
• Maintain management coverage across thrift locations and clearly communicate coverage needs.
• Monitor store performance during Floating Manager coverage and ensure Floating Managers actively drive sales, conversion, average dollar sale, and other retail KPIs.
• Review weekly and monthly business results with Floating Managers; identify trends and develop action plans to improve revenue.
• Partner with Store Managers and Thrift Administration to address underperforming locations and communicate strategies for meeting KPIs.
• Promote practices that support revenue growth and customer engagement.
• Work with departments including Human Resources, Processing and Distribution Center, Donations, Marketing, and Merchandising to meet store and company needs and standards.
• Conduct regular supervision and coaching sessions with Floating Managers.
• Create and manage store assignments and schedules to ensure adequate coverage.
• Identify and develop future retail leaders in support of succession planning.
• Hold Floating Managers accountable for store-level performance and policy compliance.
• Ensure stores are ready for operational reviews, including mystery shops and loss prevention audits.
• Support implementation and follow-through of company initiatives, promotions, and operational changes.
• Represent Housing Works by learning and communicating its mission, conducting community outreach, and participating in at least one direct action per quarter aimed at ending homelessness and HIV/AIDS.
• Travel to thrift locations.
• Perform other duties as directed by a supervisor or executive management.

Benefits

• Three healthcare plans are available; Housing Works covers most of the plan cost, with employee contributions based on salary.
• Staff begin accruing paid time off immediately, with up to 30 days earned in the first year.
• Educational benefit funds may be used for tuition loan reimbursement, tuition costs, and textbooks.
• Overtime is paid at 1.5 times the hourly rate for hours worked in excess of 40 in a workweek, subject to prior written authorization for non-exempt employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed