Floating Services Coordinator I (Firehouse Square)

MidPen Housing•Belmont, CA

68d•$25 - $28•Hybrid

About The Position

MidPen builds communities that change lives by developing affordable housing, providing professional property management, and coordinating robust onsite support programs. They are active in 12 Northern California counties and have a portfolio of over 142 properties serving 22,800 residents. The Floating Services Coordinator I plays a vital role in delivering and engaging partners to deliver educational, health and wellness, and asset-building programming for residents of MidPen properties. This role provides access to and delivers programs such as: After School Program, Summer Program, Academic Support and College Readiness Assistance, ESL Program, Health and Education Workshops, Food Security Programs, Nutrition and Physical Activity, Economic Empowerment Program, Workforce Development, Rental Assistance, and Lease Education. This position also leads outreach efforts and plans community events/interactions to help build trust and engagement.

Requirements

Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes
Solid judgment, discretion, and problem-solving skills when working with families and students
Desire to work with high needs and untapped populations
Strong attention to detail and organizational skills and demonstrated ability to work independently
Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; bilingual requirements are determined based on resident/property population and will be applied accordingly
Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor
High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field
Minimum of one (1) year experience working in any of the following related areas: Families, adults, and youth in a diverse population; Youth (5-12 age range) in a classroom or after school setting; Older adults/elderly support and service
Experience supporting program and service implementation and coordination

Nice To Haves

Progress towards a 2-year or 4-year college degree preferred.
Experience collaborating with local service providers preferred.

Responsibilities

Deliver onsite programs and ensure compliance with standards and regulations.
Conduct outreach (door-to-door, phone, email) to promote resident services.
Prepare and submit required documentation for MidPen and external agencies.
Provide crisis intervention for low-to-moderate situations and follow mandated reporting procedures.
Support partnership goals and communicate improvement needs to supervisor.
Collaborate with local community agencies and monitor partner service delivery.
Assist with property-level needs assessments and follow-up actions.
Participate in property plan development and respond to resident needs.
Provide exemplary customer service and responsiveness.
Maintain accurate records and ensure timely reporting per policies.
Participate in team meetings, trainings, and property events; keep supervisor informed.
Foster collaboration with Property Management and colleagues.