Floating Patient Coordinator
About The Position
SportsMed Physical Therapy is seeking a Floating Patient Coordinator to support multiple locations throughout Monmouth and Ocean County, New Jersey, based on coverage needs. The locations are Neptune, Middletown, Red Bank, Brick, and Toms River. The practice provides outpatient sports medicine and orthopedic care in facilities equipped with state-of-the-art equipment and aims to create a welcoming environment for patients and visitors. The Patient Coordinator assists patients and visitors and handles daily front desk operations at the physical therapy centers. Duties include appointment scheduling, insurance benefit verification and authorization, and accurate, timely data entry. The position also supports the team in meeting and exceeding office goals and offers opportunities for career growth.
Requirements
- Ability to work in a fast-paced environment.
- Multitasking skills.
- Flexibility.
- Professional telephone skills.
- Excellent customer service skills.
- Strong time-management skills.
- Organizational skills.
- Attention to detail.
- Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
- Focus on quality.
- Professionalism.
- Experience in a physical therapy environment, medical office, or hospitality, with a strong emphasis on customer service.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Welcome patients and visitors in person or by telephone, and answer or refer inquiries.
- Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
- Complete insurance verifications.
- File and retrieve patient records to ensure treatment information is available.
- Keep patient appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patients’ rights by maintaining confidentiality of personal and financial information.
- Maintain operations by following policies and procedures and reporting needed changes.
- Contribute to the team by accomplishing related tasks as needed.
Benefits
- Excellent career growth opportunity.
- Competitive pay based on experience and added value.
- Medical benefits.
- Life and disability insurance.
- Paid time off (PTO).
- Sick time.
- Paid holidays.
- 401(k) with a 4–8% match based on tenure.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
