Floating Patient Coordinator

SportsMed Physical Therapy • Hudson County, NJ

5d

About The Position

SportsMed Physical Therapy is seeking a Floating Patient Coordinator to support multiple locations throughout Hudson County, New Jersey. The role supports front desk operations at outpatient physical therapy centers focused on sports medicine and orthopedic conditions. The coordinator welcomes and assists patients and visitors, manages appointments, verifies insurance benefits and authorizations, maintains accurate patient and financial records, and contributes to office goals. This is a key customer-facing position with opportunities for career growth.

Requirements

• Ability to work in a fast-paced environment.
• Multitasking skills and flexibility.
• Professional telephone skills and excellent customer service skills.
• Strong time-management and organizational skills.
• Attention to detail and focus on quality.
• Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
• Professionalism.
• Experience in a physical therapy environment, medical office, or hospitality role with a strong emphasis on customer service.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Welcome patients and visitors in person and by telephone, and answer or refer inquiries.
• Schedule and reschedule appointments to support patient satisfaction, provider time, and treatment room utilization.
• Complete insurance verifications and obtain authorizations.
• File and retrieve patient records to ensure treatment information is available.
• Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
• Obtain, record, and update patients’ personal and financial information.
• Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
• Maintain confidentiality of patients’ personal and financial information.
• Follow policies and procedures and report needed changes.
• Contribute to the team by accomplishing related tasks as needed.

Benefits

• Medical benefits
• Life insurance
• Disability insurance
• Paid time off
• Sick time
• Paid holidays
• 401(k) with 4–8% company match based on tenure

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed