Floating Patient Access Representative

Aston Carter • Fort Wayne, IN

12d • $22 - $22 • Onsite

About The Position

The Floating Patient Access Representative serves as a primary point of contact for patients and customers, providing service and support across multiple clinic and lab locations. The role travels regularly among Fort Wayne, Auburn, Columbia City, and Huntington to provide coverage according to business and staffing needs. It is a fully onsite, contract-to-hire position based out of Fort Wayne, Indiana, with a Monday-through-Friday schedule and shifts that may vary between 6:00 AM and 7:00 PM. The position involves working at front desks, registration areas, and patient service centers in a professional healthcare and laboratory environment, using computers, phones, and other standard office equipment.

The representative supports patients throughout their healthcare experience by communicating with patients, providers, and internal departments; managing inquiries and documentation; and assisting with registration and front-office functions. The position requires reliable transportation for frequent travel between sites and a professional appearance appropriate to a medical and laboratory services environment. It offers exposure to multiple locations, teams, and patient access responsibilities, and is described as an entry-level opportunity to build a career in medical and laboratory services.

Requirements

• At least 1 year of experience working in a medical office or healthcare setting.
• High school diploma or equivalent education.
• Face-to-face customer service or reception experience in a fast-paced environment.
• Reliable transportation and ability to travel regularly between Fort Wayne, Auburn, Columbia City, and Huntington.
• Flexibility to work varying shifts between 6:00 AM and 7:00 PM based on coverage needs.
• Strong data entry skills and ability to accurately input and update patient information.
• Knowledge of basic medical terminology and patient access processes.
• Ability to use multiple computer systems and databases to research information and resolve customer concerns.
• Excellent verbal and written communication skills for interacting with patients, providers, and internal staff.
• Ability to deliver professional, courteous, and accurate customer service.
• Strong attention to detail and ability to review documentation for accuracy and completeness.
• Commitment to maintaining patient confidentiality and adhering to HIPAA and organizational standards.

Nice To Haves

• Experience in patient access, registration, or front-desk roles in a healthcare or medical office environment.
• Familiarity with healthcare, medical, and laboratory services operations.
• Comfort working across multiple locations and adapting quickly to different clinic and lab workflows.
• Ability to multitask and prioritize in a busy patient-facing environment.
• Strong problem-solving skills and ability to research and resolve patient concerns using available systems and resources.
• Professional, friendly, and empathetic demeanor when interacting with patients and customers.
• Interest in building a long-term career in medical and laboratory services through an entry-level patient access role.

Responsibilities

• Travel regularly between Fort Wayne, Auburn, Columbia City, and Huntington locations to provide coverage based on business needs and staffing demands.
• Serve as a liaison between patients, healthcare providers, and internal departments to support clear communication and a seamless patient experience.
• Respond to patient and customer inquiries through phone, email, and other communication channels in a timely and professional manner.
• Provide courteous, professional, and accurate customer service in person and remotely.
• Gather, verify, and update patient demographic and insurance information accurately.
• Educate patients about available services, procedures, and next steps.
• Research and resolve patient and customer concerns using multiple computer systems and databases.
• Communicate test results, appointment details, and service updates according to established procedures and privacy guidelines.
• Review patient documentation for accuracy and completeness, and promptly escalate discrepancies or issues.
• Maintain patient records and documentation in compliance with HIPAA regulations and organizational standards.
• Support administrative and record-management functions across locations, including data entry, registration, and general front-office tasks.
• Collaborate with clinical and administrative staff to support efficient patient flow and high-quality service across covered locations.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical Illness coverage
• Accident coverage
• Hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for the employee and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave (eligibility requirements apply)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED