Floating Patient Access Representative

Aston Carter • Fort Wayne, IN

3d • $22 - $22 • Onsite

About The Position

The Patient Access Representative is the primary point of contact for patients and customers, providing service and support throughout the healthcare experience. This floating position covers multiple locations according to business needs and staffing demands. The role is based in Fort Wayne, Indiana, and requires regular travel among Fort Wayne, Auburn, Columbia City, Huntington, Wabash, Warsaw, Kendallville, and LaGrange. Mileage is reimbursed. The position is fully onsite and offers varying shifts scheduled between 6:00 AM and 7:00 PM based on business needs.

The representative serves as a liaison among patients, healthcare providers, and internal departments; responds to inquiries; gathers and maintains patient and insurance information; explains services and next steps; researches concerns using computer systems and databases; communicates results and appointment updates under established procedures; and supports administrative and record-management functions. Patient records and documentation must be maintained in accordance with HIPAA and organizational standards.

This is a permanent position. The pay range is $22.00 per hour. Individual compensation depends on factors including qualifications, skills, relevant experience, job knowledge, geographic location, and internal equity. Eligibility requirements apply to some benefits, which may depend on job classification and length of employment and are subject to change and applicable plan terms.

Requirements

• At least one year of medical office experience.
• High school diploma.
• Face-to-face customer service or reception experience.
• Reliable transportation and ability to travel regularly between the listed locations based on staffing coverage; mileage is reimbursed.
• Flexibility to work varying shifts between 6:00 AM and 7:00 PM based on business needs.

Responsibilities

• Travel between Fort Wayne, Auburn, Columbia City, Huntington, Wabash, Warsaw, Kendallville, and LaGrange based on staffing coverage needs.
• Serve as a liaison between patients, healthcare providers, and internal departments.
• Respond to patient and customer inquiries by phone, email, and other communication channels.
• Provide professional, courteous, and accurate customer service.
• Gather, verify, and update patient demographic and insurance information.
• Educate patients about services, procedures, and next steps.
• Research and resolve customer concerns using multiple computer systems and databases.
• Communicate test results, appointment information, and service updates according to established procedures.
• Review documentation for accuracy and escalate discrepancies when identified.
• Maintain patient records and documentation in compliance with HIPAA and organizational standards.
• Support administrative and record-management functions at multiple assigned locations.

Benefits

• Medical, dental, and vision coverage, subject to eligibility.
• Critical illness, accident, and hospital coverage, subject to eligibility.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
• Short- and long-term disability coverage, subject to eligibility.
• Health Spending Account (HSA), subject to eligibility.
• Transportation benefits, subject to eligibility.
• Employee Assistance Program, subject to eligibility.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED