FLOATING LOAN COORDINATOR

SIGNATURE BANK OF ARKANSAS•Fayetteville, AR

10d

About The Position

The Floating Loan Coordinator works in a small team to assist loan officers and loan coordinators with the day-to-day preparation, execution, and follow-up of loan documentation and related tasks. The role also supports bank personnel in expanding customer relationships and exceeding customer service expectations. The coordinator works in all Northwest Arkansas locations as needed and assists outlying markets remotely unless directed otherwise. The position requires a high school diploma or GED and one year of loan banking experience. Additional post-secondary education or training related to financial services is highly desirable. The role is based in a general office environment and may involve extended hours and periodic travel between Northwest Arkansas locations, with occasional travel to outlying markets. It reports to the Loan Administrator.

Requirements

High school diploma or general education degree (GED).
One year of loan banking experience.
Ability to multitask and prioritize assignments by importance.
Ability to communicate courteously and professionally in English, both orally and in writing, with customers and team members.
Ability to perform the listed duties and responsibilities satisfactorily within a reasonable time frame.
Ability to project a friendly, courteous, and professional image.
Effective listening skills.
Sound reasoning and judgment, including problem-solving ability.
Ability to maintain confidentiality.
Ability to use necessary software applications and Microsoft Office.
Good interpersonal communication skills to relate effectively to all levels of Bank staff.
Able to sit or stand for extended periods.
Able to lift up to 20 pounds.
Use of fine motor skills.

Nice To Haves

Additional post-secondary education or training in courses related to the financial services industry is highly desirable.

Responsibilities

Provide courteous and timely customer service through verbal and written communications.
Greet customers and direct them to the appropriate individuals.
Answer phones promptly and handle direct customer contacts and requests efficiently.
Assist customers with completing loan applications.
Request and review documentation needed for loan closings.
Ensure required early disclosures are completed on time.
Obtain supporting documentation such as credit reports, title work, and flood certifications.
Coordinate loan closings, including funding and fee disbursement.
Work technical exceptions.
Assist customers with loan and deposit requests.
When not filling in for a specific market, work technical exceptions for all markets.
Maintain the organization of the Lending Operations folder in SharePoint.
Assist the Loan Administrator as needed.
Provide notary services.
Perform other tasks related to the Bank and its functions as requested.
Help other bank personnel expand customer relationships and meet customer service expectations.