Loan Coordinator

Triangle Credit Union•Nashua, NH

About The Position

The Loan Coordinator provides servicing for consumer loans to members and internal colleagues. The role audits consumer loans, prepares title documentation, and ensures accurate records are maintained. The position also provides professional service to members, maintains loan and department records, and helps ensure loans comply with Triangle Credit Union policies and procedures. The work is performed in a professional, fast-paced, member-service office environment; remote hybrid work may be possible.

Requirements

One to three years of similar or related experience.
High school education or GED.
Good communication and organization skills.
10-key calculator, typewriter, and keyboard skills.
Ability to sit for extended periods.
Ability to reach, twist, and squat.

Responsibilities

Audit consumer loan files within required time frames, with minimal errors, and inform management of auditing concerns, including possible loan fraud.
Process paid loans and ensure loans comply with established TCU policies and procedures.
Prepare title applications, submit them to the state, and follow up on outstanding titles.
Ensure titles and UCCs are recorded in a timely manner and inform the manager of any issues.
Complete department logs, including audit, title/UCC, and new-loan logs, as well as weekly and monthly reports accurately and on time.
Provide accurate and professional service to new and existing internal and external members, and assist members in a timely fashion.
Respond to member phone calls, emails, and other correspondence within one day.
Maintain confidentiality of internal and external member information while adhering to TCU's Service Strategies Standards.
Maintain, organize, and secure the file room.
Perform other related duties as assigned.