Floating Patient Coordinator
About The Position
SportsMed Physical Therapy is hiring a Floating Patient Coordinator to work across multiple locations in Passaic County, New Jersey, including Clifton, Passaic, Garfield, and Fair Lawn. The practice operates outpatient physical therapy centers focused on sports medicine and orthopedic conditions and aims to provide a patient-friendly, welcoming environment. The Patient Coordinator assists patients and visitors and handles daily front desk operations, including appointment scheduling, insurance benefit verification and authorization, and accurate, timely data entry. The role also supports office goals and offers career growth opportunities.
Requirements
- Ability to work in a fast-paced environment.
- Multitasking skills.
- Flexibility.
- Professional telephone skills.
- Excellent customer service skills.
- Superior time management and organization skills.
- Attention to detail.
- Computer skills, including EMR systems, Microsoft Excel, and Microsoft Outlook.
- Focus on quality.
- Professionalism.
- Experience in a physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service.
Nice To Haves
- Bilingual Spanish.
Responsibilities
- Welcome patients and visitors in person and by telephone, and answer or refer inquiries.
- Schedule appointments in person or by telephone to support patient satisfaction, provider time, and treatment room utilization.
- Complete insurance verifications.
- File and retrieve patient records to ensure treatment information is available.
- Help keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and reminding providers of service delays.
- Maintain patient accounts by obtaining, recording, and updating personal and financial information.
- Record and update financial information, record and collect patient charges, control credit extended to patients, and file, collect, and expedite third-party claims.
- Protect patients’ rights by maintaining the confidentiality of personal and financial information.
- Maintain operations by following policies and procedures and reporting needed changes.
- Contribute to team efforts by accomplishing related tasks.
Benefits
- Medical benefits
- Life and disability insurance
- PTO
- Sick time
- Paid holidays
- 401(k) with a 4–8% match based on tenure
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
