Floating Maintenance Supervisor

Avenue5 Residential • Wenatchee, WA

6d

About The Position

The Floating Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of assigned properties. The role ensures properties meet Avenue5 policies and standards, comply with local, state, and federal regulations, and follow the company risk management program. The supervisor also contributes to and adheres to property budgets.

The position works with maintenance teams to complete service requests and unit make-readies, tracks progress and recurring issues, carries out repairs and preventative maintenance, and verifies work orders are completed promptly and to company standards and resident satisfaction. The supervisor inspects grounds, buildings, and common areas; supports property emergencies; participates in on-call rotation as needed; and promotes safety, cleanliness, curb appeal, and resident satisfaction.

The role mentors maintenance team members, collaborates with property leadership, coordinates suppliers and contractors, supports property inspections and unit turns, and communicates maintenance issues to the maintenance supervisor and property manager. Other duties may be assigned by property leadership.

Requirements

• High school diploma or equivalent.
• At least three years of experience in the property management industry or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Ability to maintain a professional appearance and comply with the prescribed uniform policy.
• Ability to comply with all safety requirements.
• Complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Oversee day-to-day maintenance operations and physical upkeep of assigned properties.
• Ensure compliance with Avenue5 policies and standards, applicable local, state, and federal regulations, and the company risk management program.
• Work with the maintenance team to complete daily service requests and meet unit make-ready standards.
• Review and track service request progress and identify chronic maintenance issues.
• Respond to maintenance issues promptly and professionally according to Avenue5 policies and practices.
• Perform maintenance repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds, as permitted by state guidelines.
• Perform carpentry work including wallboard repair, countertop and cabinet replacement, finish carpentry, window and glass repair, door and lock repair, and ceramic tile repair.
• Perform preventative maintenance involving items such as siding, painting, lighting, sprinklers, pools, golf carts, and elevators.
• Verify work orders are accurate and completed promptly to company standards and resident satisfaction.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Promote safety and risk management in accordance with applicable regulations and company rules.
• Help monitor response times for emergency and after-hours maintenance assignments and address issues as needed.
• Participate in the on-call rotation as necessary.
• Promote customer satisfaction, cleanliness, and curb appeal, and interact courteously and professionally with residents and prospective residents.
• Build positive, active, and collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor maintenance team members and promote a professional demeanor and appearance across the team.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when needed and monitor their compliance with company policy.
• Work with the property manager to ensure the team and property comply with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to collaborate on operational challenges.
• Keep maintenance costs within the allotted property budget and provide input for future budgets.
• Perform other duties assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Paid time off, including 10 paid holidays, a community service day, and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED