Floating Maintenance Supervisor

Avenue5 Residential • Kennewick, WA

6d

About The Position

The Floating Maintenance Supervisor is responsible for day-to-day maintenance operations and the physical upkeep of assigned properties, ensuring compliance with Avenue5 policies and standards and applicable local, state, and federal regulations. The role administers the company risk management program and contributes to and adheres to property budgets. The supervisor works with maintenance teams to complete service requests and unit make-readies, tracks progress and recurring maintenance issues, and responds promptly and professionally to maintenance concerns.

The position performs and oversees a broad range of repairs and preventative maintenance, inspects grounds, buildings, and amenities, supports property emergencies, and helps ensure safety, cleanliness, and curb appeal. It also supports resident satisfaction, unit inspections and turns, team mentoring, vendor compliance, and coordination with property leadership. The supervisor participates in the on-call rotation as necessary and completes other duties assigned by property leadership.

Requirements

• High school diploma or equivalent.
• At least three years of experience in property management or a directly related field.
• General maintenance and carpentry skills.
• Valid driver’s license, clean driving record, and current auto insurance.
• Ability to read, write, and understand English.
• Ability to use general office equipment, including a telephone, fax machine, printer, copier, and key track system.
• Excellent customer service and interpersonal skills, with the ability to relate to others.
• Strong organizational and time-management skills.
• Ability to multitask and perform basic mathematical functions.
• Ability to cope with and defuse situations involving angry or difficult people.
• Ability to maintain confidentiality.
• Must maintain a professional appearance and comply with the prescribed uniform policy.
• Must comply with all safety requirements.
• Must complete and successfully pass Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.

Responsibilities

• Oversee day-to-day maintenance operations and physical upkeep of assigned properties, ensuring compliance with company standards and applicable regulations.
• Administer the company risk management program and promote compliance with safety requirements.
• Work with the maintenance team to complete daily maintenance tasks, service requests, and unit make-readies to company standards.
• Review and track service requests, identify recurring maintenance issues, and verify work orders are completed promptly and to residents’ satisfaction.
• Respond to maintenance-related issues promptly and professionally.
• Perform repairs involving electrical systems, plumbing, appliances, flooring, carpentry, HVAC, and grounds maintenance, as permitted by state guidelines.
• Perform carpentry repairs, including wallboard, countertops and cabinets, finish carpentry, windows and glass, doors and locks, and ceramic tile.
• Perform preventative maintenance involving siding, painting, lighting, sprinklers, pools, golf carts, elevators, and other property features.
• Inspect property grounds, buildings, and common-area amenities daily for safety, cleanliness, and maintenance needs.
• Oversee and assist with property emergencies, including snow and other inclement weather, fires, and floods.
• Communicate maintenance issues promptly to the maintenance supervisor and property manager.
• Help monitor emergency on-call and after-hours response times and address issues as needed; participate in the on-call rotation as necessary.
• Promote resident satisfaction, cleanliness, curb appeal, and courteous, professional interactions with current and prospective residents.
• Build positive and collaborative relationships with residents, other properties, and associated agencies.
• Conduct pre-move-in and post-move-out apartment inspections and ensure timely, quality unit turns.
• Mentor the maintenance team and promote professional conduct and appearance.
• Complete special projects assigned by the maintenance supervisor or property manager.
• Solicit suppliers and contractors when work is needed and monitor their compliance with company policy.
• Work with the property manager to ensure team and property compliance with company, ownership, state, and federal policies and standards.
• Walk the property weekly with property leadership to collaborate on property challenges and operations.
• Keep maintenance costs within the allotted property budget and provide input on expenses for future budgets.
• Perform other duties assigned by property leadership.

Benefits

• Medical, dental, vision, and mental health coverage options.
• Basic life insurance.
• Matching 401(k) contributions.
• Ten paid holidays, including a community service day and the employee’s birthday.
• Mentoring.
• Professional development.
• Discounts.
• Tuition reimbursement.
• Recognition program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED