Floating Maintenance Supervisor

QUANTUM RESIDENTIAL•Vancouver, WA

4d•$32 - $35

About The Position

The Floating Maintenance Supervisor organizes, coordinates, and manages maintenance programs across home communities, supporting exterior property appearance, timely work-order service, quality apartment make-readies, and cost-effective inventory control. The position is responsible for maintaining the physical condition and appearance of sites and reports directly to the Sr. Director of Operations. The role performs and oversees routine, minor, and major maintenance and repairs; inspects vacant apartments and property areas; coordinates make-ready work and vendor schedules; maintains parts, equipment, and records; and supports residents and site staff. The supervisor must follow company, OSHA, and health-code safety standards, respond to after-hours emergencies through the on-call program, and may need to adjust schedules or travel to meet operational needs.

Requirements

Current journeyman or higher license in Heating and Air Conditioning.
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.
General apartment maintenance experience, appliance-repair knowledge, light carpentry skills, and plumbing and electrical knowledge.
Knowledge of safety procedures and a safety-conscious, steady, and dependable approach to work.
Ability to work under deadline pressure and adjust schedules for after-hours and weekend emergencies as part of the After Hours Emergency On-Call Program.
High school diploma or GED.
Valid driver’s license and valid liability insurance; personal vehicle may be required.
Proficiency in MS Office, particularly desktop and web-based email, Word, and Excel.
Knowledge of office management systems and procedures, strong time-management skills, ability to multitask and prioritize, attention to detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, and percentages, and to perform basic arithmetic using American money and weight, volume, and distance measurements.
Ability to meet the physical demands of the role, including standing, handling and reaching, walking, climbing or balancing, sitting, stooping, kneeling or crouching, and frequently lifting or moving up to 25 pounds; occasionally moving more than 50 pounds.
Ability to meet the role’s vision requirements, including close, distance, and color vision, peripheral vision, depth perception, and focus adjustment.
Must pass a complete background check.

Nice To Haves

Two years of related property-management or training experience, or an equivalent combination of education and experience.

Responsibilities

Diagnose and perform major, minor, and routine maintenance and repairs in a timely, professional manner.
Complete daily and renewal service requests, document work and parts accurately, and return records to the supervisor by the end of the day.
Follow up on completed and incomplete service requests and verify resident satisfaction.
Build positive relationships with residents, coworkers, and company staff through friendly, courteous, professional conduct.
Inspect vacated apartments, complete make-ready checklists, report needed services and repairs to the site manager, and restore units to make-ready status.
Re-inspect vacant apartments after make-ready work and ensure units meet company standards and are available in adequate numbers.
Coordinate make-ready status with leasing staff and schedule make-ready employees as needed.
Maintain an average of 50% of make-readies as market-ready monthly and ensure vacant units are trashed out within 24 hours of move-out.
Complete or oversee preventative maintenance and maintain accurate records, providing resident training as required.
Inspect the property exterior and perform daily building and common-area upkeep; help keep grounds neat and free of litter.
Assist with tenant improvements and complete special projects as assigned and prioritized by the on-site manager.
Order parts and supplies, maintain inventory records, and keep the maintenance shop and equipment in condition that supports inventory assessment and warranty compliance.
Obtain bids, negotiate vendor and contractor prices as needed, and coordinate deliveries and work schedules with vendors, contractors, and the on-site manager.
Perform after-hours emergency maintenance as required and coordinate maintenance objectives with the on-site manager daily.
Perform and report work according to company, OSHA, and health-code safety standards, and clean the work area weekly.