Floating Maintenance Supervisor

QUANTUM RESIDENTIAL INC•Vancouver, WA

18d•$32 - $35•Onsite

About The Position

The Floating Maintenance Supervisor organizes, coordinates, and manages maintenance programs for home communities, including exterior property appearance, timely work-order service, apartment make-readies, and cost-effective inventory control. The role is responsible for maintaining the physical condition and appearance of assigned sites and requires general apartment maintenance experience, appliance repair knowledge, light carpentry, plumbing and electrical knowledge, and awareness of safety procedures. The position requires a current journeyman or higher license in Heating and Air Conditioning and significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs. The supervisor diagnoses and performs maintenance and repairs, oversees service requests and preventative maintenance, inspects vacant apartments and property exteriors, coordinates make-ready work, and manages supplies, equipment, vendors, and contractors. The position works closely with the On-site Manager and leasing staff, promotes positive relations with residents and coworkers, and follows company, OSHA, and health-code safety standards. The role may require schedule flexibility for after-hours and weekend emergencies through the After Hours Emergency On-Call Program, overtime to meet deadlines, and travel of up to 50%.

Requirements

High school diploma or GED.
Current journeyman or higher license in Heating and Air Conditioning.
Significant experience in plumbing, appliance repair, carpentry, and general maintenance repairs.
General apartment maintenance experience and knowledge of appliance repair, light carpentry, plumbing, electrical work, and safety procedures.
Two years of related property management experience or training preferred, or an equivalent combination of education and experience.
Proficiency in Microsoft Office, particularly email, Word, and Excel; knowledge of office management systems and procedures.
Excellent time-management, multitasking, prioritization, attention-to-detail, and problem-solving skills.
Ability to read and interpret emails, utility billings, financial and instructional documents, rental agreements, and procedure manuals.
Ability to calculate figures and amounts including discounts, interest, commissions, proportions, and percentages; perform arithmetic using American money and weight, volume, and distance units.
Steady and dependable, safety-conscious, and able to work under deadline pressure and adapt work schedules for after-hours and weekend emergencies.
Valid driver’s license and valid liability insurance; personal vehicle may be required.
Must pass a complete background check.

Nice To Haves

Two years of related property management experience or training, unless satisfied through an equivalent combination of education and experience.

Responsibilities

Diagnose and perform major, minor, and routine maintenance and repairs in a timely, professional manner.
Ensure service requests are completed daily; document work, parts, and follow-up needs, and return records to the supervisor by the end of the day.
Follow up on completed and incomplete service requests and confirm resident satisfaction.
Maintain positive, courteous relationships with residents, coworkers, and company staff.
Inspect vacated apartments, complete make-ready checklists, inform the site manager of needed repairs, and restore units to make-ready status.
Re-inspect completed make-ready work, ensure adequate market-ready units meet company standards, and coordinate make-ready status with leasing staff.
Complete special projects assigned and prioritized by the On-site Manager.
Inspect the property exterior, maintain buildings and common areas, and help keep grounds neat and free of litter.
Assist with tenant improvements as required.
Schedule make-ready employees as necessary and maintain an average of 50% of make-readies as market-ready monthly.
Ensure vacant units are trashed out within 24 hours of move-out.
Complete or oversee preventative maintenance and maintain accurate records; provide resident training as required.
Order parts and supplies, maintain inventory using the inventory system, and keep the shop organized for inventory assessment.
Maintain equipment and equipment inventory to ensure warranty compliance.
Obtain bids and negotiate prices with vendors and contractors as necessary.
Coordinate delivery and work schedules with vendors, contractors, and the On-site Manager.
Perform emergency maintenance after hours as required.
Coordinate maintenance objectives with the On-site Manager daily.
Perform and report work in accordance with company, OSHA, and health-code safety standards.
Clean up the work area weekly.