Floating General Manager D6

FiveStar Careers • Crestwood, KY

21d

About The Position

Floating General Managers oversee the overall operations of stores they are assigned to when a permanent General Manager is absent, or partner with a General Manager to support store operations. Their areas of responsibility include accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team members in accordance with company policies and procedures. The role is hands-on and requires proficiency in customer service, management, and food service responsibilities.

Requirements

• High school diploma, GED, or equivalent experience.
• At least 1 year of retail management experience or an equivalent educational background.
• Valid driver's license.
• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Team-oriented, customer-focused, honest, hardworking, and reliable attendance.
• Basic computer skills.
• Ability to work different shifts, including morning, afternoon, and overnight shifts, as well as weekends and holidays.
• Ability to travel to various FiveStar locations as assigned, typically for day travel.
• Ability to stand, push, pull, reach, bend, squat, climb, walk, lift up to 55 pounds, work in cold indoor environments of 35 degrees or less, and prepare food.
• Ability to work in varying seasonal weather conditions.

Responsibilities

• Partner with the FiveStar team to provide customer service according to company policies and procedures.
• Ensure store team members receive timely and thorough training.
• Address store-level issues effectively to support long-term problem resolution.
• Educate store team members about policies and communications, and follow up on them.
• Manage merchandising and adequate inventory levels by evaluating displays, pricing, promotional signage, and out-of-stock items.
• Practice and promote the FiveStar treatment, including creating a friendly atmosphere, meeting customer needs, and suggestive selling.
• Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, accounting and paperwork are completed on time, and safety and robbery prevention guidelines are followed.
• Oversee food operations, including the appearance of food service areas, food quality, tracking, promotions, signage, and compliance with food service guidelines.
• Review P&L statements and implement changes to improve store performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED