Floating General Manager D4

FiveStar Careers•Glasgow, KY

14d•Onsite

About The Position

Floating General Managers oversee the operations of stores assigned to them when a permanent General Manager is absent, or partner with a General Manager to assist with store operations. Responsibilities span accounting, marketing, customer service, human resources, and food service. They manage, assist, and direct store team members according to company policies and procedures. The role requires hands-on participation in daily operations and travel to various FiveStar locations as assigned.

Requirements

High school diploma, GED, or equivalent experience.
At least 1 year of retail management experience or equivalent educational background.
Valid driver's license.
Must be at least 18 years old.
Professional appearance and positive attitude.
Team-oriented, customer-focused, honest, hardworking, and dependable attendance.
Basic computer skills.
Ability to work different shifts, including a.m., p.m., and overnight shifts, as well as weekends and holidays.
Ability to travel to various FiveStar locations as assigned, typically for day travel.
Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, walking, and lifting up to 55 pounds.
Ability to work in cold indoor environments of 35 degrees or less, prepare food, and work in varying seasonal weather conditions.

Responsibilities

Perform customer service, management, and food service duties while participating hands-on in daily store operations.
Partner with the FiveStar team to provide customer service in accordance with company policies and procedures.
Ensure store team members receive timely and thorough training.
Address store-level issues effectively to achieve long-term resolution.
Educate store team members on policies and communications and follow up on their implementation.
Manage merchandising and inventory availability by evaluating displays, pricing, promotional signage, and out-of-stock items.
Practice and promote the FiveStar treatment, including creating a friendly atmosphere, meeting customer needs, and suggestive selling.
Ensure inventory control methods are in place, equipment is in good condition, staffing is adequate, labor budgets are followed, and accounting and paperwork tasks are completed on time.
Ensure safety and robbery-prevention guidelines are in place.
Oversee food operations, including food-service-area appearance, food quality, tracking, promotions, signage, and compliance with food-service guidelines.
Review profit and loss statements and implement changes to improve store performance.