Floating Financial Service Representative Metairie 5317

Keesler Federal Career • Metairie, LA

21h

About The Position

Under general supervision and established policies and procedures, the Floating Financial Services Representative I creates, opens, and processes new consumer and business member accounts and cross-sells credit union services while providing extraordinary service. The representative explains the value, benefits, features, rates, and fees of products and services; conducts high-quality member interviews; and provides prompt, efficient, accurate, and courteous service. The role requires staying current on membership requirements, deposit and loan products, services, and marketing campaigns.

This position moves frequently throughout the region’s branch network at the discretion of the home-base Branch Manager, potentially without prior notice. The representative processes deposit accounts and consumer loans, supports card services and disputes, resolves member concerns, makes campaign-related outbound calls, and may assist with teller transactions and other branch operations within the scope of FSR I authority. The role has no supervisory responsibilities and requires compliance with applicable federal regulations and strict confidentiality of member information.

The position requires a high school education or GED; community college coursework is desired. One to three years of similar or related experience is required, along with specified KFCU training. The employee must be able to use computers and office equipment accurately, communicate effectively, provide helpful member service, and sell credit union products and services. The work involves extensive desktop computer use in a normal office environment. Physical duties include sitting, standing, walking, handling objects, reaching, talking, and hearing; kneeling, crouching, or stooping occurs frequently, and occasional lifting or moving of 10–15 pounds is required.

Requirements

• High school education or GED.
• One to three years of similar or related experience.
• Completion of Lending Class, New Accounts training, Sales and Service Training, and Teller training through the KFCU Training Department.
• Ability to operate a computer terminal, computer printers, calculator, fax machine, telephone, currency counter, and copier accurately and attentively.
• Outgoing personality, helpful member-service attitude, and ability to sell credit union products and services.
• Strong basic math skills, accuracy, and attention to detail.
• Ability to understand and implement changing policies and procedures.
• Knowledge of teller transactions relevant to the position.
• Dependability and ability to maintain confidentiality.
• Exceptional oral and written communication skills.
• Courtesy, tact, and diplomacy; ability to interact with people to provide or obtain information, build relationships, and solicit cooperation.
• Proficiency in Microsoft Word and Excel, internet use, and email; ability to search online for data and complete online forms.
• Familiarity with home banking and bill-paying services.
• Sales and Service Standard certificate, license, or registration.
• Ability to travel among the region’s branch network as assigned; the role may move frequently and without prior notice.
• Ability to perform the stated physical duties, with reasonable accommodations where applicable.

Nice To Haves

• Community college coursework.
• Some knowledge of emerging computer technology, including mobile devices, imaging technology, and social media.

Responsibilities

• Create new membership accounts and open and process documentation for consumer and business deposit accounts, including individual retirement accounts and certificates of deposit.
• Conduct quality member interviews and identify member needs using the sales and service process.
• Complete consumer loan applications over the phone or in person, communicate decisions tactfully, disburse approved loans according to guidelines, and ensure loan-closure paperwork is complete.
• Sell ancillary products on qualified loan applications and provide merchant referrals for business accounts.
• Meet or exceed productivity goals established by the Branch Manager and Regional Director.
• Order and track ATM and debit cards, or print cards instantly using the card-printing system.
• Submit ATM, debit-card, and fraud disputes.
• Resolve member concerns, complaints, discrepancies, and problems using available resources, credit union systems, and product knowledge; escalate issues through the chain of command and track concerns in the CRM.
• Make outbound calls for marketing campaigns to contact members about products and services for which they qualify.
• Complete assigned training and maintain proficiency in the computer systems needed for the position.
• Comply with federal regulations, including BSA, OFAC, the Red Flag Program, the Fair Credit Reporting Act, and Regulation CC, and maintain strict confidentiality of member information.
• Assist the Member Contact Center with overflow calls using the credit union call system.
• Assist the teller line during staffing shortages within FSR I authority and applicable policies and procedures.
• Maintain cash controls, follow check-hold and cash-transaction procedures, and apply Regulation CC guidelines when applicable.
• Maintain branch equipment and supplies, assist with ATM and night-depository balancing as directed, and help keep the branch and workspace clean and orderly.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits
• Employee Assistance Program
• Potential to earn $500 or more in monthly incentives on average

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED