Floating Financial Service Representative Metairie 5317

Keesler Federal Credit Union • Metairie, LA

1d • Onsite

About The Position

Under general supervision and in accordance with established policies and procedures, the Floating Financial Services Representative I creates, opens, and processes consumer and business member accounts and cross-sells credit union services while providing extraordinary member service. The representative explains the value, benefits, features, rates, and fees of products and services, conducts quality needs-based interviews, and stays current on membership requirements, deposit and loan products, services, and marketing campaigns.

This position represents the credit union professionally and courteously and provides prompt, efficient, and accurate service. The employee may be moved frequently among branches in the region at the discretion of the home-base Branch Manager, without prior notice. The position has no supervisory responsibilities.

The role handles new accounts, loan applications and disbursements, ancillary product sales, member concerns, cards and disputes, campaign outreach, regulatory compliance, and some teller-line and Member Contact Center support. It also helps maintain branch equipment, supplies, ATM and night depository balancing, and branch appearance.

Requirements

• High school education or GED.
• One to three years of similar or related experience.
• Completion of Lending Class, New Accounts training, Sales and Service Training, and Teller training through the KFCU Training Department.
• Ability to operate a computer terminal, computer printers, calculator, fax machine, telephone, currency counter, and copier accurately and with attention to detail.
• Outgoing personality, helpful member-service attitude, and ability to sell credit union products and services.
• Strong basic math skills, accuracy, and attention to detail.
• Ability to understand and implement changing policies and procedures.
• Knowledge of teller transactions relevant to the position.
• Confidentiality and dependability.
• Exceptional oral and written communication skills.
• Proficiency in Microsoft Word and Excel, internet use, and email; ability to search for data online and complete online forms.
• Ability to use personal computers extensively and familiarity with home banking and bill-paying services.
• Must hold the Sales and Service Standard certification.
• Ability to perform the physical demands of the job, including sitting, standing, walking, using hands, reaching, talking, hearing, frequently kneeling, crouching, or stooping, and occasionally lifting or moving 10–15 pounds.

Nice To Haves

• Community college coursework is desired.
• Some knowledge of emerging computer technology, such as mobile devices, imaging technology, and social media.

Responsibilities

• Create new membership accounts and open and process documentation for consumer and business deposit accounts, including individual retirement accounts and certificates of deposit.
• Conduct quality member interviews using sales and service training to identify needs and recommend credit union products and services.
• Complete consumer loan applications by phone or in person using the Loan Operating system and the sales and service process.
• Communicate loan decisions tactfully, disburse approved loans in accordance with guidelines, and ensure closure paperwork is complete.
• Sell ancillary products on qualified loan applications.
• Provide merchant referrals for business accounts.
• Meet or exceed productivity goals established by the Branch Manager and Regional Director.
• Order and track ATM and debit cards, provide instant card printing when available, and submit card and fraud disputes.
• Resolve member concerns, complaints, discrepancies, and problems using available resources, credit union systems, product knowledge, and the chain of command; track concerns in the CRM.
• Make outbound calls to members for marketing campaigns, including auto loan refinancing and new-member onboarding.
• Complete required training and maintain proficiency in the computer systems needed for the job.
• Comply with applicable federal regulations, including BSA, OFAC, the Red Flag Program, the Fair Credit Reporting Act, and Regulation CC.
• Maintain strict confidentiality of member information.
• Assist the Member Contact Center with overflow calls using the credit union call system.
• Assist with teller transactions during branch staffing shortages within FSR I authority and according to written procedures.
• Maintain control of cash, including double-counting cash received and disbursed and following dual-control procedures.
• Use check-hold and cash-transaction procedures, including Regulation CC where applicable.
• Maintain branch office equipment and supplies.
• Assist with balancing the ATM and night depository as directed by the Branch Manager or Assistant Branch Manager.
• Help maintain a clean, orderly, and presentable branch interior and exterior.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance
• Section 125 Flexible Spending Accounts for health care and dependent care expenses
• Employee and dependent life insurance
• 401(k) retirement plan with 100% match on the first 5% contributed by the employee
• Paid leave
• Tuition reimbursement and competitive scholarships
• Short-term and long-term disability benefits
• Employee Assistance Program
• Potential to earn $500 or more in monthly incentives on average for FSRs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED