Financial Service Representative

Heights Finance Corporation • Mishawaka, IN

9d • $16 - $22 • Onsite

About The Position

Heights Finance is seeking a customer-focused Financial Service Representative to support customers seeking consumer financial solutions. The role delivers service to new and existing customers, guides them through the loan process, promotes financial products and services, and supports customers with past-due accounts. The representative also manages inbound and outbound calls, follows regulatory guidelines and company policies, and participates in hands-on training and one-on-one mentoring. The position is full-time at 5808 Grape Road, Mishawaka, Indiana, with a stated schedule of Monday through Friday, 8:30 a.m. to 5:30 p.m.; evenings and weekends may be needed based on business needs or peak seasons. The hourly pay range is $15.50–$22.00, with the actual offer depending on factors including location, skills, knowledge, competencies, and experience.

Requirements

• Genuine desire to help others and provide excellent customer service.
• Confidence promoting products and services that meet customer needs.
• Excellent verbal and written communication skills and ability to build rapport quickly.
• Ability to think on your feet and offer creative solutions to customer challenges.
• Willingness to learn new systems and processes in a dynamic environment.
• Collaborative approach and desire to contribute to team success.
• High school diploma or equivalent required.
• Customer service, sales, or consumer finance experience is preferred but not required.

Nice To Haves

• College coursework or a degree.
• Experience in customer service, sales, or consumer finance.

Responsibilities

• Provide support to new and existing customers and guide them through the loan process.
• Use consultative sales techniques to explain financial products and services and identify opportunities to upsell and cross-sell.
• Manage inbound calls and make outbound calls to attract new business and promote offerings.
• Work with customers on past-due accounts, offer solutions, and help resolve delinquency.
• Participate in hands-on training and one-on-one mentoring.
• Follow regulatory guidelines and company policies to protect customer information and company assets.

Benefits

• Paid time off.
• Medical, dental, and vision coverage, as well as other voluntary coverages, for full-time employees starting on day one.
• Eligibility for the company 401(k) program with company match, beginning 30 days after hire on the first of the month.
• Employee Assistance Program.
• Emergency Relief Fund.
• Attain4All.
• Tuition reimbursement.
• Leadership Development Programs.
• Potential to earn through the Monthly Bonus Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED