Financial Service Representative

Money Mart • Fort Lauderdale, FL

7d • Onsite

About The Position

Momentum Financial Services Group (formerly Money Mart Financial Services) is a North American financial services company serving customers through the Money Mart brand, retail locations, and digital channels. The company offers personal lending and other financial products and services, with a focus on providing accessible, responsible solutions and clear, respectful customer support.

Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. Team Members interview customers for personal lending products, review application and financial information, recommend solutions, sell related products and services, complete transactions, maintain accurate records, and support payment arrangements for existing accounts. The role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members are expected to follow company policies, regulatory requirements, and responsible lending practices while delivering excellent service.

Retail Team Members generally work within a secured area protected by bullet-resistant glass and a controlled-access mantrap. After being hired, they complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently. The position is based at the branch at 3493 Davie Blvd and requires availability for flexible shifts, including evenings and weekends.

Requirements

• High school diploma or equivalent.
• One or more years of experience as a Retail Sales Associate, Sales Representative, or in a similar role.
• One or more years of experience in customer service and cash handling.
• Hands-on experience with POS transactions.
• Customer service-focused mindset and ability to build rapport, deliver exceptional service, and create a positive customer experience.
• Sales-focused approach and ability to identify customer needs, recommend appropriate products and services, and achieve sales objectives through cross-selling.
• Ability to perform effectively in a fast-paced environment, manage competing priorities, and work under pressure.
• Strong problem-solving skills and ability to identify customer needs, resolve concerns, and provide effective solutions professionally and promptly.
• Proficiency in reading, writing, and speaking English, with strong communication and interpersonal skills.
• Basic knowledge and experience with Microsoft Office software, including Excel, Word, and Outlook.
• Ability to complete the internal multi-week Ready to Work Alone (RTWA) certification before working independently.

Nice To Haves

• Track record of achieving sales goals.
• Current First Aid and CPR certification.

Responsibilities

• Provide friendly, professional, and accurate customer service by assessing customer needs, completing transactions, answering questions, and identifying opportunities to promote and cross-sell products and services.
• Promote, recommend, and process loans, credit cards, check cashing, money transfers, money orders, bill payments, and other related products and services based on customer needs, financial circumstances, company policies, and regulatory requirements.
• Identify cross-selling and referral opportunities during customer interactions to increase product awareness, meet customer needs, and achieve individual and branch sales goals.
• Explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.
• Collect, review, verify, and document customer identification, financial, application, and supporting information to process products and services accurately and compliantly.
• Maintain complete and accurate customer information and records in required systems.
• Contact customers with past-due accounts to discuss and negotiate payment arrangements within authorized guidelines.
• Follow company policies and regulatory requirements, including Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, Recordable Transactions, fraud prevention, and relevant procedures.
• Accurately process cash, POS transactions, and financial service transactions.
• Reconcile the cash drawer at the end of each shift and follow cash-handling, safety, and security procedures.
• Work with the branch team to maintain the branch's appearance, cleanliness, and customer-ready environment.
• Support branch opening and closing procedures, including completing required paperwork accurately.
• Complete other job-related duties as directed by Management.
• Maintain availability to work flexible shifts, including evenings and weekends.

Benefits

• Market competitive pay.
• Monthly bonus potential based on operational success.
• Comprehensive medical and dental benefits.
• Competitive paid time off.
• Group retirement options.
• Education reimbursement program.
• Exclusive discounts and offers through Perkopolis.
• Free company services, including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted foreign exchange and Koodo services.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED