Floating Community Director SA

REEP MANAGEMENT LLC•San Antonio, TX

13d•Onsite

About The Position

The Floating Community Director provides leadership for assigned residential communities and is responsible for their operational performance and financial success. The role oversees personnel management, administrative operations, financial performance, resident relations, and property maintenance standards in alignment with REEP Residential’s objectives and culture. The Community Director works with the Regional Manager and Director of Operations to drive property performance, ensure compliance, and maintain portfolio-wide operational alignment. As an on-site leader, the Community Director sets standards for professionalism, accountability, and customer service excellence. This is a full-time, salaried, exempt, in-person position based at REEP Corporate in San Antonio, Texas. The role may require travel to assigned communities and other REEP Residential properties as business needs require. Employment is at-will. REEP Residential is an Equal Opportunity Employer.

Requirements

High school diploma or GED required.
3–5 years of property management experience.
Prior supervisory experience required.
Strong communication and organizational skills.
Reliable transportation to ensure consistent attendance and timely arrival at assigned communities and other REEP Residential properties as business needs require.
For duties requiring driving, maintain a valid driver’s license and, when using a personal vehicle for company business, current automobile insurance meeting Texas minimum coverage requirements.
Immediately notify management or Human Resources of any suspension, revocation, or expiration of a driver’s license or required automobile insurance that affects the ability to perform assigned driving duties.
Ability to frequently walk the property, including climbing stairs and accessing multiple floors; conduct daily inspections of vacant units and amenities; stand and walk for extended periods; sit for prolonged periods while working at a desk or computer; occasionally lift and/or move up to 25 pounds; bend, stoop, kneel, crouch, and reach as necessary; operate standard office equipment; respond to on-site emergencies as needed; and work indoors and outdoors in varying weather conditions.

Nice To Haves

Degree preferred.
Knowledge of affordable housing documentation and/or housing voucher programs.
Proficiency in property management software such as Yardi, AppFolio, or ResMan.

Responsibilities

Interview, select, hire, train, and develop on-site team members.
Mentor and coach staff in leasing, customer service, maintenance standards, and operational excellence.
Motivate, direct, and evaluate team performance in line with established community goals.
Exercise supervisory authority, provide performance feedback, and make disciplinary recommendations.
Address and resolve employee-related concerns in coordination with HR.
Organize and assign staff responsibilities, ensuring deadlines and objectives are met.
Maintain professional conduct and appearance standards and foster a positive, performance-driven team culture aligned with company values.
Ensure adherence to approved budget guidelines and monitor expenses.
Review financial performance, analyze trends, and implement operational solutions.
Approve leases and ensure compliance with company policies and Fair Housing regulations.
Conduct competitive market surveys to improve traffic and retention.
Oversee administrative duties in accordance with company policy.
Assist with due diligence and acquisitions as needed.
Ensure compliance with local, state, and federal regulations.
Manage vendor and contractor relationships, including scheduling and billing oversight.
Conduct daily property walks to ensure company standards are met.
Route service requests appropriately and monitor resident satisfaction.
Inspect the community to identify and address life-safety concerns.
Perform additional duties as assigned.