Floating Community Director

Elmington Property Management•Cincinnati, OH

About The Position

Bedrock Property Management’s Floating Community Director provides temporary and transitional leadership and operational support to communities as assigned based on business needs. Assignments may include coverage during Community Director vacancies or leaves of absence, property transitions, new management assignments, stabilization efforts, and other operational needs. The role quickly assesses each community’s needs, provides leadership and continuity to onsite teams, and maintains operations consistent with Bedrock standards and client expectations. The Floating Community Director oversees property staff, vendor relationships, maintenance, financial reporting, leasing, and financial goals and performance across assigned communities. The position requires flexibility and adaptability, including travel to and work from various communities as assigned. The role may require responding to issues outside the normal work schedule to support resident safety and satisfaction. Bedrock emphasizes genuine care, service, excellence, collaboration, ownership, continual growth, and clear communication. The position represents Bedrock to residents, vendors, employees, and owners, and supports resident satisfaction and property performance.

Requirements

At least 2 years of multifamily property management experience.
Experience leading a team through positive motivation, goal setting, and accountability.
Exceptional verbal and written communication skills.
Strong organizational skills to manage multiple priorities, tasks, and deadlines.
Ability to adapt quickly to different communities, teams, operational needs, and client expectations.
Flexibility to work at various communities and locations based on business and operational needs.
Customer-service orientation and commitment to exemplary service.
Ability to manage staff, operations, and financial performance of assigned communities.
Ability to meet revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring property financial performance.
Ability to represent Bedrock to residents, vendors, and employees.
Attention to detail and a proactive approach to property improvement.
Effective listening and problem-solving skills.
Ability to work with challenges and set and achieve goals.
Ability to travel to and work at various communities; the position is 100% travel.
Ability to respond to work issues outside the normal schedule when required.
Ability to perform the physical duties described, including occasionally lifting or moving up to 25 pounds and withstanding seasonal outdoor cold and heat.

Nice To Haves

Previous experience as a Community Manager or Property Manager.

Responsibilities

Provide temporary or transitional Community Director coverage at assigned communities, including during vacancies, leaves of absence, property transitions, stabilization efforts, and other operational needs.
Assess the operational needs and priorities of assigned communities and partner with Regional leadership to establish action plans.
Maintain leadership and operational continuity during transitions; communicate significant property concerns, priorities, and outstanding items to Regional leadership.
Provide exemplary customer service, proactively resolve resident issues, and create a warm and welcoming environment.
Manage community finances by creating, reviewing, and submitting required daily and weekly reports.
Ensure team members comply with federal fair housing standards and other applicable laws.
Mentor team members and develop their professional skills.
Guide staff on company policies and procedures and communicate company requirements and announcements.
Represent the company professionally to residents, vendors, and owners.
Operate onsite computers and technology, including security systems, cameras, copiers, scanners, and printers.
Maintain complete and consistent resident files in electronic and/or hardcopy format while protecting confidentiality.
Ensure property maintenance and work orders are completed in a timely manner.
Respond to issues outside the normal work schedule when required to ensure resident safety and satisfaction.
Train and supervise onsite staff in accordance with company policies and procedures, modeling Bedrock’s core values.
Support property performance through resident events, property marketing, and resident retention.
Perform other duties as assigned.