Floating Career Program Specialist (Admissions Representative)
About The Position
This role is for a Floating Career Program Specialist, also known as an Admissions Representative. It's an opportunity to leverage people skills, empathy, and sales or customer service experience to assist individuals in starting new careers. The position requires strong communication and listening skills, with a focus on consultative, student-centered conversations rather than high-pressure sales tactics. The specialist will be the initial point of contact for prospective students, guiding them through career training options and the admissions process. The role involves travel to assist with coverage needs at different campuses (Brockton, Springfield, and Worcester, MA).
Requirements
- High School Diploma or GED
- Minimum 2 years of sales or customer service experience
- Strong communication, listening, and relationship-building skills
- Comfort working with goals, follow-ups, and deadlines
- Ability to use common software programs (MS Word/Excel/Outlook etc.)
Nice To Haves
- Associate’s degree
- Knowledge of post-secondary or career-focused education
Responsibilities
- Speak with prospective students by phone, in person, and virtually about career goals and educational options
- Guide applicants through the admissions process from inquiry to enrollment
- Build trust through consultative, student-focused conversations
- Conduct campus tours and information sessions
- Accurately document student interactions and progress in our systems
- Collaborate with Financial Aid, Academic, and Student Services teams
- Participate in paid training and ongoing professional development
Benefits
- Paid training
- Ongoing professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
