Float Medical Receptionist (Bethesda)

One Medical•Bethesda, MD

1d•Onsite

About The Position

One Medical is seeking a Float Front Desk Associate, internally known as a Flex Member Support Specialist, to serve as an ambassador for patients in the office. The role focuses on human connection, service, removing barriers to care, and creating an exceptional in-office patient experience. The associate helps maintain the office’s appearance and is a first point of contact for patient feedback, while providing additional support requested by the Practice Coordinator, Operations Manager, or in-office providers. Flex Member Support Specialists support multiple offices in a market. The position is based in Bethesda, Maryland, with coverage at the Chevy Chase, Silver Spring, and Pike & Rose offices as needed. Schedules may change. This is a full-time role of 40 hours per week, with 8-hour shifts Monday through Friday between 6:30 a.m. and 7:30 p.m. The position pays $21.50 per hour based on a full-time schedule. One Medical offers benefits to regular team members working at least 24 hours per week and their dependents, beginning on the team member’s hire date.

Requirements

At least 1 year of experience in high-touch customer- or patient-facing roles.
Strong written and verbal communication skills.
Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action on challenges.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

Use the C-I-CARE framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, monitoring patient feedback, and assisting with outreach as needed.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork tasks, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Use the technology suite, including Slack, G Suite, Zoom, and the 1Life electronic medical record system, to communicate with team members and patients and complete daily work.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program with confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Paid basic life insurance.
Company-paid short-term and long-term disability insurance.