Float Medical Receptionist

One Medical • Tempe, AZ

4d • Onsite

About The Position

One Medical is a primary care organization focused on making quality care more affordable, accessible, and enjoyable. It offers in-office and 24/7 virtual care, on-site labs, and preventive, chronic, and other care programs. One Medical joined Amazon in February 2023.

The Float Medical Receptionist, internally known as a Flex Member Support Specialist, serves as an in-office ambassador for patients and helps remove barriers to care. The role supports an exceptional patient experience, maintains the appearance and organization of office spaces, and is often the first point of contact for patient feedback. The specialist also provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. This full-time, in-person role is based at offices in Queen Creek, Arizona, and supports multiple One Medical locations in a metropolitan statistical area. Location and schedule may change.

Requirements

• At least one year of experience in high-touch customer-facing or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven, multidisciplinary teams.
• A track record of persisting through change, maintaining a forward-thinking perspective under pressure, and taking action to address challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE interaction framework in patient interactions and help ensure a positive in-office experience.
• Support patient intake, same-day schedule management, follow-up scheduling, billing and insurance processes, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development through rounding, team huddles, team problem solving, and responding to ad hoc requests from in-office providers.
• Use the technology suite, including Slack, G Suite, Zoom, and the 1Life electronic medical record system, to communicate and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed