Float Medical Receptionist (Bethesda)

One Medical • Bethesda, MD

2d • Onsite

About The Position

One Medical is seeking a Float Front Desk Associate, internally known as a Flex Member Support Specialist, to support multiple offices in a market. The role serves as an ambassador for patients, removes barriers to care, and helps deliver an exceptional in-office experience. The associate is responsible for the patient-facing front desk experience and for maintaining the look and feel of office spaces in line with One Medical standards. The position is based in Bethesda, Maryland, with coverage at the Chevy Chase, Silver Spring, and Pike & Rose offices as needed. Schedules may change based on the needs of multiple locations.

The successful candidate brings strong customer service, communication, empathy, problem-solving, and teamwork skills. They adapt to changing needs, respond to feedback, support patients and teammates, and provide additional assistance as requested by practice leadership and in-office providers. This is a full-time role, 40 hours per week, with eight-hour shifts scheduled Monday through Friday between 6:30 a.m. and 7:30 p.m.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A track record of persisting through change, taking a forward-thinking approach under pressure, and stepping up to address challenges.
• Computer proficiency, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience.
• Conduct patient intake, manage same-day scheduling, arrange appropriate follow-up scheduling, and assist with billing and insurance matters.
• Monitor patient feedback and assist with outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking within service-level expectations.
• Contribute to team development by participating in rounding, team huddles, and team problem-solving.
• Support in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the 1Life Electronic Medical Record System, to communicate and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
• Provide coverage across multiple One Medical offices as needed.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed